Report: #1041661

Complaint Review: Smithgear

  • Submitted: Mon, April 08, 2013
  • Updated: Tue, April 09, 2013
  • Reported By: Scott — Livonia Michigan
  • Smithgear
    2200 Wheless Lane
    Austin, Texas
    United States of America

Show customers why they should trust your business over your competitors...

It cost me 22.16 to find out that Smithgear does not stand behind their products. I ordered a telephone in February of 2013. It didn't work so I asked for a replacement. They gave me a partial credit instead. I paid 68.90 for the phone and 12.21 to ship it back. They gave me a credit of 59.95. Andrew Smith himself handled it, so the scam goes to the top.
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This report was posted on Ripoff Report on 04/08/2013 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/reports/smithgear/austin-texas-78723/smithgear-andrew-smith-does-not-stand-behind-products-austin-texas-1041661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#1 Author of original report

Smithgear does back their products

AUTHOR: Scott - ()

Smithgear found out about their mix-up, and have given a full refund of ALL expenses incurred. 
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#2 REBUTTAL Owner of company

Scott Please Call Me

AUTHOR: mr-reporter - ()

Dear Scott,

We spoke yesterday and I told you I will do whatever it takes to rectify this. I also apologized.

This was mistake on my part (you should have received a replacement phone, not a refund) . 

I am human and make mistakes. I also own up to them when I make them.

My sincere apologies for this.

Contact me so I can make this right.

Andrew Smith
Owner
SmithGear.com
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