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Report: #547037

Complaint Review: Smithtown Acura- Karen Zahn - Smithtown New York

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  • Reported By: D Wynne — Setauket New York United States of America
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  • Smithtown Acura- Karen Zahn 780 Middle Country Rd, Saint James, NY 11780. Smithtown, New York United States of America

Smithtown Acura- Karen Zahn BEWARE OF ILLEGAL BAIT AND SWITCH TACTICS Smithtown, New York

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Purchased a brand new MDX,  Sales person was fair and offered a good deal.  Issue was with finance manager Karen.  She called and stated my credit score was in the low 600's.  I ran my credit after our call because I was horrified only to find out she didn't provide accurate information.  My credit was excellent as I had thought.  When to pick up the car she was very aggressive and hostile in trying to sell me options such as warranties and add-ons.  Stated I was lucky to get approved and the bank wanted the extra protection of the extended warranty. She promised me a discounted rate if I purchased these options and the rate was only available if I purchased these options.  Which is illegal.  She said that she pulled a favor and got me approved " which was a crock" and got me a rate of 4.99 or 4.49 if I bought added options.   When I finally went to sign which was 2hrs later they advised me that they made a mistake and the rate would be even Higher in the 5's. 


Typical bait and switch tactics, trying to build more profit into the car.   General manager got involved and after a fight they made good on the rate.  But only after I threaten to call the attorney general to report their unethical practices. 


I would not secure financing at the dealership If you buy the car from them.  This Finance manager is rude, unprofessional, ignorant and has shady ethics in my opinion.

This report was posted on Ripoff Report on 12/29/2009 03:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/smithtown-acura-karen-zahn/smithtown-new-york-11780/smithtown-acura-karen-zahn-beware-of-illegal-bait-and-switch-tactics-smithtown-new-york-547037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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