• Report: #588976
Complaint Review:

Smoke Freely LLC

  • Submitted: Fri, April 02, 2010
  • Updated: Fri, April 02, 2010

  • Reported By: Jason — Cedar Rapids Iowa USA
Smoke Freely LLC
405 West Fairmont Drive Tempe, Arizona United States of America

Smoke Freely LLC smokefreely, Prado Ecig "FREE", SCAM TRIAL OFFER, Prado Electronic Cig, Prado E-Cig, Electronic Cigarette, Smoke Freely E-Cig Tempe, Arizona

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I saw a local news station's report on their tests of the E-Cigarette products that many different companies are popping up and offering online and in tobacco shops in the USA.

When I clicked on the link they provided for the place they ordered their starter kit from (not the free trial, they just straight up bought the product to test it out themselves), it took me to this page where it appeared that the brand name was "Prado" and the offer said $14.95 Trial Offer.

I decided to try it out and ordered the product, but although only $14.95 appeared on their website's credit card billing authorization screen was authorized in all to be charged, we instantly saw the withdrawal from our checking account associated with the debit card through our bank, and the charge was for $20.03. 

At first, we thought it was kind of weird, but no big deal.

I called their customer service line, which was hard as heck to find anywhere on their site, but finally got through.  I'd told him I had noticed in their terms and conditions that they'd put a sneaky catch on the offer and would enroll you automatically for $60/month in their "Cartridge Refill Super Saver Plan" if you didn't get an RMA number from the company, plus get it shipped back to them AFTER you'd gotten this RMA number, within 10 days...and that INCLUDED shipping time!!!  It has been 6 days, and I STILL HAVE NOT ACTUALLY GOTTEN IT, THOUGH IT SHOWS THAT IT'S AT THE MAIN POST OFFICE IN MY CITY!!!. [continued below]....


The customer service guy said he'd "no problem," just "remove you from the recurring charge plan" and said I could just keep the product as I'd seen it offered for the $14.95 trial, but to order all refills from www.smokefreely.com.

Then, I looked into it and see that several different "company web sites" with different names and URL's are all linked to this same actual company...Smoke Freely, LLC based in Tempe, AZ.

Then charges started magically appearing afterwards without any authorization by me from the same company that I originally got billed from, including strange "International Processing" fees... so we called our bank and got all the charges to go under investigation and got our accounts totally switched to prevent any further charges.


This report was posted on Ripoff Report on 04/02/2010 04:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/smoke-freely-llc/tempe-arizona-85282/smoke-freely-llc-smokefreely-prado-ecig-free-scam-trial-offer-prado-electronic-cig-p-588976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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