• Report: #767558
Complaint Review:


  • Submitted: Sat, August 20, 2011
  • Updated: Sat, August 20, 2011

  • Reported By: ED Magedson — Tempe Arizona USA
1267 Barclay Boulevard Buffalo Grove, Illinois United States of America

SMS-NA, LLC REVIEW: SMS-NA, LLCs Commitment to customer satisfaction. SMS-NA, LLC works to maintain 100% satisfaction from all of its clients. By joining Rip-Off Reports Corporate Advocacy Program, they will continue to strive toward that goal. They will thoroughly listen to every issue and ideas to always make improvements as time goes on like any good business would do.. committed to doing everything within their power to maintain a high level of standards. SMS-NA, LLC ..Ripoff Report Verified Safe Business.

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Rip-off Report REVIEW / SMS-NA, LLCs Commitment to Customer Satisfaction

SMS-NA, LLC joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business.

When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Rip-off Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Rip-off Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.


By Ed Magedson - Founder, Rip-off Report

S MS-NA, LLC approached Rip-Off Report after being informed that three people posted complaints on Rip-Off Report. With great concern for the satisfaction of its employees and customers, SMS contacted Rip-Off Report immediately. SMS-NA, LLC is a business-to-business outbound appointment setting and sales company. They employ approximately 300 Business Coordinators that arrange near 1,050 appointments per day for sales representatives. Of the three complaints posted, one is a report of an individual who applied for a sales position and decided not to work for the company. The other two explain that SMS contacted them before they engaged with another company for services. SMS cannot address and resolve complaints against other companies or argue with someones decision not to work for them. Regardless, they have joined the Corporate Advocacy Program to ensure that all complaints are addressed immediately.

Ripoff Report knows, there is no product, service or company that will be right for everyone 100% of the time.



SMS-NA focuses on marketing strategies, strategic planning and business development. SMS-NA, and the companies it represents, works to increase sales, improve productivity, increase profitability, and help small to medium-size business owners reach their maximum potential while securing their financial futures. SMS-NA works in conjunction with business development and marketing companies to help identify business opportunities for business owners that can make an immediate impact on a companys bottom line. Additionally, SMS related companies offer professional tax and valuation services for business owners that include: strategic tax planning, estate planning, succession planning, asset protection, and business valuation services that may be essential to the long-term financial success of the business and its owners.


As mentioned above, SMS-NA, LLC will always strive for 100% client satisfaction. The decision to join the Corporate Advocacy Program was to proactively make themselves available to anyone who might have a concern. They realize that it is impossible to satisfy every person, but with the assistance of Rip-Off Report, they believe they can come closer.


SMS-NA, LLC maintains a Client Services Department that will assist with addressing any complaints. They also manage a Do Not Call list for anyone who wishes to discontinue receiving marketing calls from the Business Coordinators.

*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that SMS-NA, LLC will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with SMS-NA, LLC, you are invited to contact them directly via email: ClientServices@biz-solve.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call SMS-NA, LLC directly at 224-676-7533.

As always, Rip-off Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with SMS-NA, LLC or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com

..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with SMS-NA, LLC.

Here's why.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about SMS-NAs Commitment to Excellence and Consumer Satisfaction. ....

Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers

Ripoff Report

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This report was posted on Ripoff Report on 08/20/2011 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sms-na-llc-review-sms-na-llc/buffalo-grove-illinois-60089/sms-na-llc-review-sms-na-llcs-commitment-to-customer-satisfaction-sms-na-llc-works-to-767558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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