• Report: #372560
Complaint Review:

SOBOBA CASINO HEMIT CALLIFORNIA Ripped Us Off Gave Away Our Concert Seats

  • Submitted: Sat, September 13, 2008
  • Updated: Wed, October 22, 2008

  • Reported By:yucaipa California
SOBOBA CASINO HEMIT CALLIFORNIA Ripped Us Off Gave Away Our Concert Seats
23333 Soboba Road Hemit, California U.S.A.

SOBOBA CASINO HEMIT CALLIFORNIA Ripped Us Off Gave Away Our Concert Seats Lowlife Security, Ushers, Gave away concert seats I paid for then laughed at us !!!! Hemit California

*Author of original report: SOBOBA CASINO TOO BE COMMENDED

*Author of original report: SOBOBA CASINO TOO BE COMMENDED

*Consumer Comment: Not a RipOff...

*Author of original report: Saboba Casino, Upper Mangament Looking For A Solution

*Consumer Comment: Still trying to make contact

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In July 2008 I purchased Alan Jackson Concert tickets from Ticketmaster. Alan Jackson would be appearing at the Soboba Casino in Hemit California on September 12, 2008. 8.00 P.M...

My tickets were for section GA3, two seats directly in front of the stage, 3rd row bleacher seats. I picked these seats, 2 X $45.00 = $90.00, and they would have been excellent for viewing this concert, had we been allowed to us them. !!!

Arriving at Soboba Casino, the traffic was horrible. There was only two traffic control guards spaced about a mile apart. As we drove by these security people, I heard both of them YELLING at the concert goers to get moving. !! This was impossible due too the bumper to bumper cars and no lot attendants to direct us to parking areas. It was kinda of DO OR DIE. The parking was not seperated form the Casino goers and the Concert goers. Fend for yourselve. At least the parking was FREE. Finally parked, we headed for the arena.

Entering the security gate, our tickets were scaned, My PURSE and its contents were subject too inspection. NO CAMERAS, NO VIDEO CAMERAS, NO FOOD, NO CONTAINERS OF ANY KIND, NOT EVEN BOTTLED WATER. Food and drinks were for sale, if you had one of your own it was in the trash.

The usher directed us to our seats in the GA3 section, which was full. Row three [3] there was space for about five persons. Two of these spaces for us. As we started to take our seats, the lady sitting next to us YELLED NO !! Those seats are for my kids.

I assured her these were our seats, bought and paid for, produced our tickets as proof. This lady imformed me there was no assigned seating in this arena and that I should leave NOW.

I excused myself and proceded to find the usher, explained the situation that had just taken place and ask for her assistance in obtaining the seating I had paid for. The usher informed me to go sit anywhere I could a place that had not been taken. And she proceeded to laugh at me.

Walking around the arena looking for vacant seats, I stopped a Security Guard, explained to him what had had just taken place, looking over the GA section, he stated he could move some people for me, as long as I had the right tickets, but did not know where he would put them. At this time I ask to speak with an event manager. No one ever came.

We found seats on the north side of the arena, five rows up, looking down at the stage from the side view. If it had not been for the video monitors we would not have seen anything from this area. People in this area eventually left to stand on the main floor.

We did our best to enjoy the concert, which lasted an hour and a half.

Leaving the Casino parkig area after the concert was also a nightmare. There was no traffic control. We finally found a hole in the fence, drove thru it and across a field to get out, "THIS " after waiting in lines going nowhere to leave. It took us an hour fifteen minutes to find an escape.

Soboa Casino and its employees " RUINED " out evening. Our seats were not reserved as expected, the Security Guards and the Ushers were lazy, and rude to say the least. There was no organization, the employees showed no respect for the " GUEST " At best it was a disorderly "FEND FOR YOURSELF" concert.

I have sent an email to Soboba Casino outlinig all of this and requesting that the Casino give me a complete " REFUND , $90.00 I paid for the tickets.. I did not recieve what I paid for and was made to look like I am a stupid person for asking to recieve what I purchased.

If you are planning to go to the Soboba Casino, in Hemit California, PERHAPS you will want to reconsider, or you , too, will have to " ENTER AT YOU OWN RISK".

I wil be waiting to hears somthing from Soboba Casino about a refund. But I won't hold my breath.

Unhappy Concert GOER

yucaipa, California

This report was posted on Ripoff Report on 09/13/2008 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/reports/soboba-casino-hemit-callifornia-ripped-us-off-gave-away-our-concert-seats/hemit-california-92583/soboba-casino-hemit-callifornia-ripped-us-off-gave-away-our-concert-seats-lowlife-security-372560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report


AUTHOR: Lynn - (U.S.A.)

My faith has been restored. Soboba Casino has mailed, and I have recieved the FREE concert passes they had promised us.

It is so refreshing that a company can and will stand by their word. Thank you again to all the employees and managers who worked hard and put forth the effort to resolve the conflict to the satsifaction of all the disapointed concert goers on the night of September 12, 2008.

There were many complaints and articles in the local newspaper concerning this issue.

Soboba Casino stepped up to the plate and took responsability and are to be appaulded .

My faith has been restored, and that is worth more than any concert.

Many thanks to Soboba Casino and thier staff.
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#2 Author of original report


AUTHOR: Lynn - (U.S.A.)

After the all the disappointment of the September 12. 2008 Alan Jackson Concert. I have had several conversations with Repsentatives from Soboba Casino assuring me they are seeking a solution to resolve the problems that ocured with the Alan Jackson Concert.

Soboba Casino has resolved the conflict. Soboba Casino has offed us a FREE concert of our choice in their 2009 lineup.

This offer is above and beyond anything we expected. We accepted this offer and appriciate the hospitality that Soboba Casino has shown to us.

Thank You to the Representiatives who worked and put in the effort to resolve this conflict. Thank you Soboba Casino.

We are looking forward to our next concert at Soboba Casino
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#3 Consumer Comment

Not a RipOff...

AUTHOR: Robert - (U.S.A.)

You apparently do not go to a lot of concerts. There is not a single concert that I have been to that allows any outside food/drink in. They especially do not allow in cameras or any recording devices. Your parking situation sounded about normal. You try and get a few thousand cars in and out of a parking lot at the same time and see how good you can do.

As for the tickets the simple fact is you misread them.

GA = General Admission which means NO assigned seating.

The 3 you saw after GA was not the row number it refers to the Price Level. Sorry that you misunderstood this. The Casino or Ticketmaster is under no obligation to credit you for your mistake. The Casino may have done something BEFORE the concert, but you stayed and watched it anyways.

By the Way...I checked the next concert at the Casino for Santana and the General Admission tickets states it is Price Level 3(so this confirms the GA3 on your ticket). Also, the GA seats are NOT right in front of the stage(at least according to the seating chart), they are Stage Right and Stage Left as well as in the back of the arena.
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#4 Author of original report

Saboba Casino, Upper Mangament Looking For A Solution

AUTHOR: Lynn - (U.S.A.)

I just spoke with Brenda Bagley, Manager for Soboba Casino. Brenda states upper managment is seeking a solution to last Friday's night's fesasco, AKA as the Alan Jackson Concert.

Brenda stated they had many complaints, more than could be handled.
She had been in contact with Ticketmaster, and they were looking for a solutions to resolve the problem's of last Friday night.

Brenda has only suggested that I contact Ticketmaster and to dispute the charges on my credit card.. I have done both of these.

Soboba is probably only looking to make sure this does not happen again in the future.. Brenda made no applogy in any way for the actions of the Ushers and the security Guards. Offered me no consulation prize either.

I am going to rely on my credit card to issue a refund. Just want to put this event behind me.
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#5 Consumer Comment

Still trying to make contact

AUTHOR: Lynn - (U.S.A.)

I sent emails to Soboba Casino concerning the th OUTRAGIOUS Rip OFF of the Alan Jackson concert on 9/12/2008.

Since Monday 9/15/2008 I have recieved four [4] emails fron Brenda, at Soboba.
I have called and let my phone number twice. Still have not made direct contact with any one at Soboba Casino.

I feel like I am being played on this one.

Have also contacted Ticketmaster, last email wanted me to provide all imformation needed to track my account. Seems Ticketmaster could not locate my purchased of these tickets which cost $112.00. I have obliged them.

I intend to be relentless in obtaining a full refund. Will keep ROR posted.
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