Complaint Review: Sofa Express - Beavercreek Ohio
- Sofa Express 3310 New Germany Trebein Rd Beavercreek, Ohio U.S.A.
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- Category: Furniture & Furnishings
Sofa Express RIPOFF THEY DON'T STAND BEHIND THEIR PRODUCT SERVICE OR GUARANTEE! Beavercreek Ohio
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We purchased over $5,000 worth of furniture from Sofa Express, including the DuPont stain guarantee. About 11 months after our purchase, my wife spilled coffee on the ottoman & chair and called Sofa Express to have tech sent out since the stain did not come out. The tech indicated the furniture was never stain gaurded, otherwise it would have had a seal indicating it was treated. The tech then went ahead and sprayed a liquid on both the ottoman and chair in an attempt to treat both, but ended up worsening the stain with further discoloration. When following up with Sofa Express locally and at their corporate headquarters customer service, their response to us was "tough, you can complain all you want, but it is not our problem"! They indicated they would refund our stain guarantee, but that was it.
Mark
Springboro, Ohio
U.S.A.
This report was posted on Ripoff Report on 06/04/2007 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sofa-express/beavercreek-ohio/sofa-express-ripoff-they-dont-stand-behind-their-product-service-or-guarantee-beavercre-252194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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