Report: #546140

Complaint Review: Soft Gold Real

  • Submitted: Mon, December 28, 2009
  • Updated: Thu, January 17, 2013
  • Reported By: bhara — Bethesda Maryland USA
  • Soft Gold Real

    Internet
    United States of America

Soft Gold Real Transcom Support LTD hijacked my PC, reporting viruses that did not exist. Even after running two virus detection programs already available on my PC AND re-booting, the 'security alert' messages continued. Internet

*Consumer Comment: a solution

Show customers why they should trust your business over your competitors...

Yesterday, December 27, 2009, I started receiving 'security alerts' on my PC which kept interrupting me.  Oddly enough, they originated from an icon on my bottom tool bar next to the icon for Windows updates.  I wondered whether these alerts were actually coming from Windows.  I ran two virus detection programs already installed on my PC AND re-booted.  But the 'security alerts' continued.  Stupidly, I relented and provided my VISA card to purchase the $49.95 license.  I should have recognized at that point something fishy because the site would ONLY accept Visa credit cards AND my first card was rejected --- not because of my entries or the status of the card itself.  To continue my stupidity, I entered a second card number.  My worries escalated when the Capital One fraud unit called and wondered whether the transaction was legitimate.  Thinking that this was the second card number I had provided, I said yes.  Only later did I realize that this was the FIRST credit card.  I phoned both Visa card providers and immediately changed to new account numbers and then carefully shredded both cards.  Today, I continue to email this outfit AND am trying to delete what I think is their download.  ACK -- one of them is locked out for me to access.  I'm calling in the Geek Squad to see whether they can help. 
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/28/2009 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/reports/soft-gold-real/internet/soft-gold-real-transcom-support-ltd-hijacked-my-pc-reporting-viruses-that-did-not-exist-546140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Consumer Comment

a solution

AUTHOR: Dinkledorfer - (United States of America)

Try running Malwarebyes. What you have may NOT be a virus but more of a malware issue. That program has a free version that works well. Do a full scan and chances are, your problem will be taken care of. Also, you can try to ID the problem and do a Google search on it. Others out there will help you figure out how to remove it. Best to run the scan in SafeMode.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.