Complaint Review: Software Empire - North Carolina
- Software Empire North Carolina USA
- Phone: 7045457222
- Web: www.softwareempire.com
- Category: Computer Software
Software Empire nine Downloaded Office 2010, Received invalid key per MSF error,bank notified, holding pmt Mint Hill North Carolina
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On June 14, 2017, I downloaded Microsoft Office 2010 from www.softwareempire.com. They advertised that once downloaded, a 25 digit key would be given to me to install the sodftware. After I could not get their customer service to answer (they were buy helping other customers) I tried their live chat. They, too, were busy helping other customers. Then the phones and chat rooms were unable to help me st thst time and asked me to csll back later.
I thought there may hve been a storm so about 4-5 hours later I tried again and no answer. I then conacted my bank's fraud department and they took the necesary information.
I emailed SoftwareEmpire and requested them to send me a key to install my softeware and at 4pm on June 15 they did send me a key. When I tried to install the software, I got a message from Microsoft, apparently a copy of the one they sent to Software Empire as they referred to my license, when they stated that the key that I had tried to install the software with had already been used the msximum number of times per your license with Microsoft.
My bank sent me some forms which I filled out and sent back to then with a copy of the email they sent to me with the invalid key as well as other emails involved. The letter to the bank was to have been received by the bank on Monday, July 17, 2017. As I explained, getting the $39.99 back was not as important as a valid key was and that was what I wanted.
This report was posted on Ripoff Report on 07/20/2017 06:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/software-empire/north-carolina/software-empire-nine-downloaded-office-2010-received-invalid-key-per-msf-errorbank-noti-1387045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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