• Report: #385483
Complaint Review:

Software HQ

  • Submitted: Mon, October 27, 2008
  • Updated: Mon, October 27, 2008

  • Reported By:Montgomery, TX Texas
Software HQ
www.software-hq.net Nationwide U.S.A.

Software HQ I was misled to believe that I was paying $19.95 for one month membership and that it was a 14-day money back guarantee. After I filled in my credit card information $50 flashed across the screen and it was too late to cancel it. I immediately emailed customer service and requested a refund but was told that it was nonrefundable. Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

They lured me in by leading me to believe that the downloads were free, but then I was told that I would have to pay $19.95 for a membership. I was unable to immediately login to the website and get the software that I needed so I sent an email requesting a refund within minutes of placing my order, but Software HQ refused to refund my money and informed me that it was nonrefundable. I clicked on the box that said $19.95 for one month. I would have never purchased it if I would have known that it was over $50 (don't know the exact total because they didn't email me a receipt).

After I filled in my credit card information, approximately $50 flashed across the screen and then the screen was gone. I have no idea what I am paying for because their website states that it's $37.95 for six months, and my total was over $50. It said that membership is 100% guaranteed with 14-day money back policy. There was nothing about nonrefundable on the screen before I filled in my credit card information.

There is no way that I would use software from a company likes this, as it probably contains viruses. I called the bank this morning and put them on alert to this fraud. I will be filing a dispute with my bank the moment the charge clears. I will file a complaint with the Better Business Bureau, or whatever it takes to get my money refunded and hopefully help other people from being victims of this scam. I will pursue this to the full extent of the law.

Montgomery, TX, Texas

This report was posted on Ripoff Report on 10/27/2008 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/software-hq/nationwide/software-hq-i-was-misled-to-believe-that-i-was-paying-1995-for-one-month-membership-and-385483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Software HQ

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?