• Report: #60119
Complaint Review:


  • Submitted: Mon, June 09, 2003
  • Updated: Mon, June 09, 2003

  • Reported By:Hampton Falls New Hampshire
softwareonline.com Redmond, Washington U.S.A.

Softwareonline.com refusal to honor money back guarantee ripoff Internet Worldwide

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I downloaded MemTurbo from the web. It came with a 30 day money back guarantee if not satisfied. I was not at all satisfied, and attempted to get my money back. After following a number of dead links, I got through to the company via Tech Support. They said, of course you can have your money back if you wish, but can we try to get it to work for you first? I said OK. It still didn't work. I asked for my money back again.

They told me they would not refund my money because I was (barely) outside the 14 day window they granted with these "extensions." I pointed out that this was the first mention of any such policy regarding this "extension" they had asked me to agree to instead of simply giving back my money when I asked for it,and therefore their position was ridiculous.

They said, "Sorry." I have contacted the consumer fraud division of the FTC, and would be most appreciative of any guidance regarding how I could better expose these con artists, not to mention how I might get my own money back.

Hampton Falls, New Hampshire

This report was posted on Ripoff Report on 06/09/2003 05:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/softwareonlinecom/redmond-washington/softwareonlinecom-refusal-to-honor-money-back-guarantee-ripoff-internet-worldwide-60119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Softwareonline.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?