• Report: #771285
Complaint Review:

Softwarepros CA

  • Submitted: Wed, August 31, 2011
  • Updated: Wed, August 31, 2011

  • Reported By: sue — Orpington Nationwide United Kingdom
Softwarepros CA
Internet, California United States of America

Softwarepros CA Softwarepros 800 Selling FREE security then charging your credit card more than you authorise Internet, California

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I was trying to download an up to date version of AVG Free and thought I had found it.  However I could not download it, much as I tried, but eventually I accepted the offer of AVG 3 year security protection software for $29.99.

On 10.20.10 I paid the $29.99 on my credit card for the 3 year AVG security software but was charged $74.12 in total by SoftwarePro 800, also on the 10.20.10.  Also on that date my computer stopped scanning my computer and the AVG software stopped protecting my computer.

I now find that all I received was the AVG Free version not an AVG enhanced 3 year security package and that I should not have been charged anything.  Although I had agreed to pay $29.99 I was charged considerable more.

Of course I have contacted SoftwarePro  but have received no refund.  My credit card company could not refund the over charge and when I spoke to AVG they could not trace anything relatng to me and my computer.  

This report was posted on Ripoff Report on 08/31/2011 12:09 AM and is a permanent record located here: http://www.ripoffreport.com/reports/softwarepros-ca/internet-california-/softwarepros-ca-softwarepros-800-selling-free-security-then-charging-your-credit-card-more-771285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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