Complaint Review: Solavei
Solavei I was offered unlimited cell service for 49.00 a month. A free cell phone , and income for signed on customers. I was told that I would get help from my sponser, and it was a turn key income opportu Internet
*REBUTTAL Individual responds: Sorry for your experience
*Consumer Suggestion: Solavei is not the problem-it's your distributor.
I reviewed the site and decided to sign on as a customer and rep. Shortly after signing on my sponser was asked why I am being asked to pay for the phone. He said you pay and they re emburse you 20 a month of your service bill. When I received the phone it was not working right.Then I tried to put and add on my facebook page. I wrote the add, and when I typed in my solavei sign in name it would blank me out and solavei's home web sight info would come up.They were taking overt my add, and they would get the possible Lead. I contacted my sponser. He basically said I'm not in this business to make money. If someone wants a phone I get them one. If he would have said that in the beginning, I would not have signed up. He said he makes his online money in the vacation business.. Mean while my phone was not receiving calls on a regular basis. I had real dificulty making calls out. Buttons were not working right. The phone would flutter. It was a mess. I contacted my sponser again. He never responded b ack about that.. He did send me info on another on line business opportunity. I was not very happy.
I complained to Solavei.. that didn't work. I never got the 20.00 a month taken off my sevice bill. Then I complained because I was not being chared 49.00 a month . It was 58.00 plus a month. I called and I wrote. Then I was finally tole that they messed up and would reemburse me for the phone that I paid for. I told hem that thw phone was not working right and i was missing important calls from my medical provider , business clients, and friends. They told me they would change it out for a new one. Then they would re emburse me monthly. I wanted to be re embursed for the ten dollar a month over charge, and the monthly service was no good with out a phone that didn't work.
I also wanted to chance my sponswer. I just keep getting run around. Four months have passed.I have heart problems and my VA blood monoriting dept wrote me and told me they are having difficulty getting in totch with me. If i miss any more apointments they with not continue with me as a patient. My cell phone is my life line. My wife had a fall at work and had to be taken to the hospital, they were not able to get a call through to me. I worte them and they write a note back , but they haven't done anything yet to help. I still can't use the phone. I just wrote the again and told then to not take any more money out of my acount and re emburse my money. I expected that done this week. or I would get professional help. I has been much worse then I could even write. I am a 100 % disabled Veteran. a Paralized body, constant pain, and I can't take much more stress. My heart needs to be monitored. I need cell service that i can depend on.
As it stands now their referal money making opportunity is of no value to me. I would not refer them to anyone.. I am getting nothing for my money and I really don't think they care. All they have to do is pay me back and I'm gone. They still haven't changed a phone I paid for. There a Phone service Company !!
This report was posted on Ripoff Report on 03/11/2013 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/solavei/internet/solavei-i-was-offered-unlimited-cell-service-for-4900-a-month-a-free-cell-phone-and-i-1027028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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