Lance Dickson Sonic Electronix, Inc Return and Warranty rip-offs Valencia California

I purchased merchandise from sonic electronix on October 06 2008. The product worked for about 3 weeks, and just stopped working. I contacted the return and warranty department to notify them of my loss. They told me to test the product at least 3 times, and suggested several different procedures to ensure the product was in-fact not working.

After several calls, circus act, and having to explain to their representative that the product did not work; finally, they agreed to accept the product by giving me an RMA#. I sent the product back on November 19th and received confirmation by email that they received the product on December 4th. I called on December 5th, a Friday, to check the status of the RMA. I was told that once their vender came to pick-up and verify the merchandise, the following Monday, that I would be issued a store credit because product was currently out of stock.

After no word for 3 weeks I contacted them today, December 22nd and asked why I hadn't received the store credit. Their representative stated that I would not be able to receive a store credit because the vendor hadn't picked up the merchandise. Sonicelectronix sent me unreliable equipment, hassled me to the extreme to return the product, now I have waited over 20 days for them to do something to remedy the situation, i.e. send me a working product, refund my money, or give me a store credit; they have failed to do anything.

Disappointed
Chesterfield, Virginia
U.S.A.