Complaint Review: Sonic Electronix
Sonic Electronix sonicelectronix Restocking fee on defective product Valencia, Arkansas
*Author of original report: Sonic Took Care of it
*UPDATE Employee: Terms and Conditions Stated on Website
I was sent a defective amplifier, and after talking to them, ive been informed that:
1. i have to pay the shipping to return the defective item.
2. i have to pay a 10% restocking fee to return the item.
Now maybe its just me, but i cant see how they can justify a 10% "restocking" fee on "defective product". Its not getting restocked, its defective. Not to mention, penalizing the customer for shipping them defective product.
Im willing to pay the return shipping, i understand they cant be held responsible for a manufacturers mistake, but a restocking fee on defective product? Thats just bad ethics.
This report was posted on Ripoff Report on 04/05/2011 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sonic-electronix/valencia-arkansas-91355/sonic-electronix-sonicelectronix-restocking-fee-on-defective-product-valencia-arkansas-714342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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