I bought the newest playstation 3 with 320 GB a year ago on December 29, 2011. It came automatically with a one year warranty and we were offered to extend it but did not because as long as we didn't do anything wrong to it, there should be no problems within several years. I had known Sony to be a reliable company and did not hear many complaints about it. However, a month ago, right before the warranty ended, my playstation suddenly made strange noises while we were watching a movie on it. I paused the movie and checked the system out but nothing seemed wrong so i continued it. Then after a few minutes the movie froze and after multiple trials I finally closed the system and tried to get the disc out. However, the disc would not come out and I could not figure out a way to get it out. I decided to leave it because it was off and nothing could go more wrong. I found out that I had to press the eject button for 10 seconds to get it out and it worked, but then when I tried to reinsert the disc or any other disc the system would not accept it. There is an orange light that goes on when I begin to insert it which I believe means that the system is reading the disc, but the disc just wasn't going in. I called Sony and asked them to help me and the person who picked up tried to walk me through things and help me fix the system. However, nothing worked and I was told that the only way to fix it was to mail it to them and fix it with a $99 service fee. To me, this is absolutely ridiculous because it tells me that a $300+ system will not function after its warranty period. If it was 10 or even 5 years after the system was bought I would understand, but one month after the warranty is simply absurd. I refuse to pay a third of the original cost to repair something that should last me for a decade. I emailed Sony with my problem and someone named Vicki H. responded telling me that there was nothing she could do. She tried to tell me she knew how it felt, which simply made me angrier. Please help me with this problem and either enable me to get refunded fully, or be able to send the system in for repairs without a fee. I would much appreciate the assistance. Thank you.
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