• Report: #1096199
Complaint Review:

Sony Computer Entertainment

  • Submitted: Fri, November 01, 2013
  • Updated: Fri, November 01, 2013

  • Reported By: Allen — Durham North Carolina
Sony Computer Entertainment
P.O. Box 5888 San Mateo, California USA

Sony Computer Entertainment Playstation PS3 Playstation , False accusations, poor service, overtightened screws for hard drive San Mateo California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I sent an older model playstation 3 in to repair a bad video card.  Sony overtightened all hard drive screws so that I couldn't upgrade the stock 60 gb hard drive to a 500 gb drive.  On notifying them that they had botched the repair they forced me to send the entire system back.  After four weeks they hadn't returned the unit so I called to get a status.  They responded with a false accusation their their two day old replacement system had bugs in it.  I protested and they sent a replacement system-with exactly the same overtightened hard drive screws.  I called them up and they refused to fix it.  Instead they sent a new hard drive cage and screws so I could use my other drive.  Their "fix" meant I can't use the 60 gb hard drive as an emergency backup anymore.  

I've had other problems with this company.  They originally promised an exchange program for Dualshock 2 controllers with bad batteries which was never done and their headphones also have nonreplaceable batteries.  PS Vita build quality is supposedly poor also with easy to break controllers.

This report was posted on Ripoff Report on 11/01/2013 07:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sony-computer-entertainment/san-mateo-california-94402/sony-computer-entertainment-playstation-ps3-playstation-false-accusations-poor-servic-1096199. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Sony Computer Entertainment

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?