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Report: #1341021

Complaint Review: Sony Playstation - Nationwide

  • Submitted:
  • Updated:
  • Reported By: jgphillym1 — Philadelphia Pennsylvania USA
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  • Sony Playstation Nationwide USA

Sony Playstation Playstation Network Nationwide

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When a company has an auto renewal for services it puts the onus (burden) on the consumer to stop the company from continuing to take money from the consumer. I find this to be a very shady business practice. I used a giftcard to purchase playstation plus, to play video games online. I intentionally turned off the auto renewal as I only wanted to try it for 3 months. After the 3 months I was charged for an additional 3 months and the used a different credit card of mine they they had on record, but one I never authorized them to use. I find this practice to be shady business. One that you wouldn't expect from such a large company as Sony. When I called to complain, naturally the blame was transferred to me. The supervisor I spoke to told me 10 times thats why we put a disclaimer. Well that may protect them from lawsuits, but not from them getting a reputation for sleazy business practices. I told the supervisor there's a saying, penny wise dollar foolish. They weaseled me for another $25 but now I will never make another purchase from Sony ever again. Good business would have been for them to appologize for the mistake, and leave a good customer feeling satisfied. You won't get that with Sony.

This report was posted on Ripoff Report on 12/02/2016 10:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sony-playstation/nationwide/sony-playstation-playstation-network-nationwide-1341021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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