On 11-24-11 I went to the Sony store at the Cherry Creek mall in anticipation to purchase a new VAIO Notebook computer similar to the one I had purchased a few years back from the same store.
( I found this computer to be great for travel because of the light weight.)
After about a 10 minute wait (with which I had no problem) I received the attention of a salesman. I told him what I wanted and within minutes I left happily with a new Vaio Notebook Z2 which I was told was the upgraded faster & better version of my old computer . I proceeded to go with my daughter to the Apple store for her purchase of the new I Phone. When we arrived at the Apple store, I told my daughter that the box seemed heavy and wondered if I received the right computer. She suggested that I open the box to make sure since we were still at the mall .
After I removed a piece of 2x4 inch tape which held the box closed, I found the box to contain the computer with a external dvd drive (power media dock, which seemed to weigh more then the computer itself) ) I closed the box and immediately took it back to the store. I proceeded to the sales counter and told the person behind the counter that I just made this purchase, but it was not exactly what I was looking for. I explained that my old computer has a build in cd drive and that the new computer did not have the same feature. I also mentioned that the new version with the external cd drive makes the overall product altogether heavy and inconvenient for my travels. The sales person seemed quite irate toward my response and told me I can just find something else or be charged a 15% restocking fee since I had opened the box. I replied that I really dont want to deal with him because of his attitude and asked to see the manager. He told me that he was the manager and gave me the name of John Neuner. I told him that I think he needs a class in customer relations and he responded with "I am calling security". I shook my head in disbelief and said this is totally wrong, do what you need to do just give me a refund. He left and after 15 minutes of waiting ( he never came back & security never came) another employee refunded me $1,989.13 of the initial total purchase price of $2,289.12
I got ripped off for $300 and all within 1 hour (Based on time stamped purchase & refund receipt)