south bay expressway false toll road fee evasion notice san diego, California

Hello,

We're sorry to hear about your experience. Unfortunately, technology isn't perfect and sometimes when a photo is taken of a license plate, the numbers or letters are read or entered incorrectly in our system. This type of error is straightforward and easily proven. When you call or fill out the dispute section on the back of the citation, the toll violations team will go back and review the day/time of the infraction and look at the license plate in question to verify the characters. In the case of mistaken license plate characters, this can all be taken care of with a simple phone call. There are folks who choose to evade tolls, which is why we have a video surveillance system in place and take photos of license plates. Citations are generated and sent out automatically when a toll is not paid by FasTrak account, Cash or Credit Card. If a number or letter is misread, it’s simple - just call us and we’ll check the image and transfer the toll to the correct plate.

Thank you for providing your citation number in your report.  Because you did, we were able to look up the citation and did verify that, in fact, the license plate number was misread.  The Y in the license plate belonging to the vehicle that did not pay its toll was mistaken for a Z.  We have transferred the citation to the correct license plate number tonight.  While our Customer Service Center is not open over the weekend, you can visit our website at www.sbxthe125.com to verify that this citation has been closed.

We would never intentionally charge you or anyone else for a trip on South Bay Expressway that was not yours. While we try to keep these errors to a minimum, sometimes they do happen. All it takes is a simple phone call and we’re always glad to correct them.