• Report: #705085
Complaint Review:

Southern Calif Edison

  • Submitted: Thu, March 10, 2011
  • Updated: Thu, March 10, 2011

  • Reported By: Marie — mountain property California U.S.A.
Southern Calif Edison
rosemead, California United States of America

Southern Calif Edison Voided agreement rosemead, California

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My residence experienced a power outage of approx. 16 hours with 20 degree temps and snow on the ground.  I called SCE and was told by a customer care SCE agent on the phone to evacuate my residence at once and that I would receive a call to my cell when power was restored and it was safe to return.  My husband is in a wheel chair, uses a service animal and a heating pad for constant pain relief.  The agent instructed me to check into a hotel to get care for my disabled spouse and his animal.  A case was filed and I was instructed to send all associated receipts to SCE for my claim.  7 weeks following the outage, I received  a letter from SCE stating that the outage was not their fault as a car had hit a power pole which caused the outage.  I called the claims dept and was told that I had to file a small claims suit with SCE to try to collect for my damages.  This is absolutely abusive and a complete contradiction from what I was instructed to do from SCE at the time of the incident.

Never trust SCE to make good on their instruction or agreement.  They are a fradulent company and do not follow through on their "customer care".  They do not care about their disabled customers and do not have a "customer care" policy.  I will be forwarding this complaint to the dept of Justice as well.  SHAME ON SCE

This report was posted on Ripoff Report on 03/10/2011 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/southern-calif-edison/rosemead-california-91770/southern-calif-edison-voided-agreement-rosemead-california-705085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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