Complaint Review: Southern california Edison
Southern california Edison knowingly overcharged me for eight years and avoided answering my questions rosemead , California
Letter to the calif Public Utilities commission Regarding SCE account: November 5, 2012 Santa Fe Springs, Ca. Southern Calif Edison SCE account # 3-013-4350-13 I have operated a small business in the city of Santa Fe Springs, Ca since 1998. I have a serious issue with Southern California Edison on the rates that I have been paying since 2004. I had a lot of business in the summer of 2004 and was very busy. After that summer my rates increased notably. In recent weeks I made another call to SCE customer service about my extremely high rates. This was one of numerous calls that I have made because of punishing electricity costs.
What was different this time is that the woman finally answered my question. The question was that some time after the summer of 2004 my rates became very high. My first call concerning my increased rates was in 2005. This and every other call to them over the years went like this. There has been a change to my account SCE rep, (no everything is normal) can you see what has happened to my account? SCE Rep, (Nothing has changed) Me: The rates are killing my business. Are you sure that something did not happen to cause this? SCE Rep. (Nothing happened) Me: Is there something I can do to lower my costs? SCE Rep. (More efficient equipment)
Me: Can you check and be sure that there has not been any changes the cause my rates to go up? SCE rep. (No your rates are normal there is nothing that can be done) Me: Can you explain why you are charging me so much? SCE Rep. (your rates are normal) Me: What if I withhold payment to SCE? (We will turn off your service) So my only option was to pay the bill or have no power to operate my struggling business. How am I supposed to know what I should be paying? All I knew is that it was too much. They are liable as a public utility to make sure that every customer is paying proper rates. I am sure that their computer system must have been flagging my account at times.
I called them a couple of years ago again and pleaded with them still to no avail. Last summer I called to ask if I could save money by working evenings in off hours. I was told it made no difference. (Which was not true) Now back to just a few weeks ago. SCE customer service finally was honest with me. Guess what! There had been a rate change from what they call a GS-1 to a GS-2. This rate took effect in late summer of 2004 because my service draw exceeded a certain set limit for GS-1 customers. They confirmed that the rate gad been changed to a GS-1 to GS-2 in 2004 and remained as a GS-2 through September of 2012. SCE has over billed my business for thousands upon thousands of dollars since 2004.
According to them they automatically raise rates when a customer exceeds a set limit. The only way it can go back is for the customer to request it go back down and sign some paperwork that looks like junk mail and send it back to them. Pretty slick deal. They raise rates without even having to notify me and it is my job to figure out how to fix it. My issue is that I did try and try again and again a number of times over the years. Some of theses calls were pretty heated because I was getting gouged I requested a refund of the over billing from their customer service a few weeks ago.
It grew into a heated discussion. The rep refused to help me. I ask for his supervisor and was put on hold. I stayed on the line for 25 minutes before hanging up. I went to their local office. They communicated through an intercom at the door and told me that they could not help me and that I had to go through customer’s service on the phone. I told her that they refused to help me and that fact that they owed me thousands of dollars gave me a good reason to demand that I speak with some one beyond customer service. She let me in the building and the made arraignments for some one to contact me. I have now communicated with three persons at Edison.
All they seem interested in is lowering my rate to where it should have been all these years and avoiding any discussion of a refund. I have been told that they are not going to help me. They told me that it is my responsibility to know what my rates are. How can I do that with out them giving me the information I need to do so. They have told me that I just need to go on from here. They are required to operate an ethical business since we are forced to do business with them They are not about to accept any responsibility as far as I can see at this point. That is why I am contacting you. They have intentionally been with holding my information, which would have allowed me to fix this back in 2005.
This has run me out of business along with the bad economy. My bill last month was $580.00 and I only worked what I consider three regular workdays that month. This was a deciding factor in my decision to close my business. The bill received this month was for $ 460.00! My business is shut down. Please get back to me. These people are a public utility and I am forced to pay their rates or have them shut down my power. Some choice Huh? Believe me if I could Have gone elsewhere for my power needs I would have done so in 2005.
Sincerely, Dec. 11, 2012 Update: After 4 weeks of unpleasant phone conversations with them and constant denial of their overcharges they credited my account going back two years It amounts to over $ 6,000.00 They are still short thousands of dollars of repayment of over charges. They refuse to tell me which higher up I can go .to. Jan 2013 I called your office this January and was notified that you only go back 3 years. That is real convenient for SCE. Just stall long enough and you can rip off customers, Being a public utility that we are forced to pay requires that that company be ethical in all actions taken by them. There is little doubt that this is a pattern, Edison steals from customers and The Public utilities commission helps them out buy letting them keep what ever they can get in three years. I want you to go after the 3rd year refund for me. Then I want the remainder. The idea that you are going to allow them to steal nearly 20,000.00 dollar’s from me is criminal as far as I am Concerned.
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