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Report: #1346301

Complaint Review: Southern California Motorcycles - Brea California

  • Submitted:
  • Updated:
  • Reported By: Gary — Fullerton California USA
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  • Southern California Motorcycles 515 W. Lambert Road Brea, California USA

Southern California Motorcycles Shady Dishonest Tom Hicks Lies Bait And Switch Scammers Brea California

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A couple of weeks before Christmas I put money down on a 2014 Triumph Thunderbird with the agreement to come in the first week of January and pay the balance in cash. I was appreciative and quite happy. I was reviewing the website shortly before Christmas and the have a 2015 Thunderbird Commander listed as for sale for the same price. The Commander is a better bike in many ways and I contacted my sales guy, Robert Burns and asked to move my deposit to the Thunderbird. He resp...onded with attitude and in essence said I could not switch. I told him I was unhappy with this reply and I emailed the owner, Tom Hicks. Tom said he would look into it and "Do me right". The next evening I get a call from the manager, Kyle. He tells me the Commander might be sold, very unconvincing and suspect. The Commander was still listed as for sale at that time. Kyle told me the bike will continue to show up for sale up to a week due to the system yet Robert explained to me in detail that the sales guys take care of that manually and whenever they want to. The bottom line is, Tom Hicks never followed up, the Commander is still for sale they have lost not one but three sales from this. No apology, no offers of another comparable bike around the same price, no offer to discount the inferior bike, NOTHING. Mr Hicks, if this is doing a customer right, you must really screw the others. You lied dude. You made nothing right. I even gave you the days of opportunity to fix this and you FAILED. I even told Kyle I would talk to my brothers about not leaving bad reviews if this was made right. Epic Fail. P'S.-The Commander is STILL listed as available under the menu, Showroom; Incredible Deals. Word to the wise, find a reputable dealer.

This report was posted on Ripoff Report on 12/28/2016 06:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/southern-california-motorcycles/brea-california-92821/southern-california-motorcycles-shady-dishonest-tom-hicks-lies-bait-and-switch-scammers-b-1346301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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