Report: #1048514

Complaint Review: Southern Claims & Restoration Roofing

  • Submitted: Sat, May 04, 2013
  • Updated: Wed, May 21, 2014
  • Reported By: Harold — Mesquite Texas
  • Southern Claims & Restoration Roofing
    3209 W. Alamosa Drive, Terrell, Texas 75160
    Terrell, Texas

Southern Claims & Restoration Roofing Manipulated and extorted Insurance company to pay $19,000 for an $8700 roof - via kickbacks to adjuster or Insurance company. Terrell Texas

*General Comment: southern claims fraud

*Consumer Comment: I know the guy who owns the company

Show customers why they should trust your business over your competitors...

  These guys (Ken Nelson) from Southern Claims & Restoration Roofing in Terrell, Texas) roam the neighborhoods looking at roofs and telling people they need a new roof due to hail damage. They claim they are "General Contractors" and therefore they can replace your roof for "no" cost and provide you a nice monetary "Kickback!" It is a form of Insurance company extortion or kickbacks to the adjuster or to the Insurance company. It is also an attempt to persuade "low-information" or maybe "non-English speaking" people that they can get a "free" roof - and a monetary "kickback" also. They require that they (General Contractor/salesman) be there when the Insurance adjustor comes and manipulates/extorts/bribes the adjuster to provide an inflated adjustment to get more money out of your insurance company. He and the insurance adjuster produced a 20 page claim for $19,200 to simply replace my $8,700 roof. Please understand - my house is a $100K house in an older neighborhood and the roof that they put on would normally cost them no more than $7,000-$8,000 but they manipulated the adjuster to create a claim for $19,200. Out of the $19,200 they said they would pay me a $1,500 kickback (same as my deductible) and then demanded that I pay them $16,200 for replacing my roof. They could/would not even produce an Invoice but just demanded that I pay them the full $16,200 - without an invoice - just a "verbal" demand with a very large person that appeared at exactly the "right" time! No Invoice!! Would not even provide an Invoice but just demanded that I write the check!

Under duress I wrote them a check for $16,200 to get them to leave and to be sure the roof was completed that day. I stopped payment on the check and 2 days later gave them a cashier's check for $12,000 to get rid of them - and then they threatened me with a "Felony" and called me a "Felon." The owner - Ken Nelson - then comes to the house and demands that I pay them the entire $16,200 and threatens me again with a "Felony" and literally calls me a "Felon" for stopping payment on the check - just an extreme scare tactic to try to force me to pay - just like a loan "shark." Remember, their cost is around $7,000 for the roof - so the $12,000 cashier's check that I paid provided a $5,000 "profit" and "overhead" but they were still demanding that their "profit" and "overhead" should be an additional $11,000 on a $7,000-$8,000 roof. And "yes" I did get a call from the District Attorney's office inquiring about my being a "felon" - which they laughed off when I told them the story and send them proof of the $12,000 payment. I checked with several other reputable roofing companies in the area and they all said a maximum price for my roof using the same materials should cost no more than $8700 - including "profit" and "overhead." I have not paid the remaining balance but it was the only way that I could get an "Invoice" from them!

The salesman and company claim to be "good Christians" and are members of Covenant Church in Dallas. "Just out "scamming" and "extorting" people in the "Name of the Lord!" My neighbor had the exact same experience with them. Beware of "General Contractors" roaming the neighborhood offering to replace your roof for nothing and also give you a "Kickback!" It is an Insurance scam and a very questionable process of "extorting" your insurance company for funds that will greatly increase your policy rates in the coming days. I have presented the situation to my Insurance company, my state Representative - Ken Sheets - who is currently investing Insurance scams - and am in the process of contacting the Texas Attorney General, the Texas State Insurance Commission and Channel 4 Investigative Reporter - Becky Oliver. I will also contact other reputable roofing companies in the area to alert them to the scam. After the roof was finished - they placed 2 of the rotating ventilators right next to each other instead of in their proper locations eliminating any spaced benefit from having the ventilators. That is unacceptable and indicates that their roofers were either inexperienced or did not pay attention or the person in charge of managing the roof installation screwed up. The success of a good roof is having a person on the roof to provide management of the people working. That obviously did not happen. I am also suspicious that several plumbing vents are clogged with material. If they come to your door and tell you that they will give you a new roof and a "kickback" - Grab your wallet and RUN!!

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This report was posted on Ripoff Report on 05/04/2013 08:41 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

southern claims fraud

AUTHOR: Former Employee - ()

I have worked with this company previously and all I have to say is they are crooks. Be very careful when dealing with them. They are no Christians. Ken Nelson, Donnie Nelson, and Robert Haven are all in on the scam. DO NOT DO BUSINESS WITH THIS COMPANY!!! YOU WILL REGRET IT!!

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#2 Consumer Comment

I know the guy who owns the company

AUTHOR: loyalservantofGod - ()

I must admit that I know the guy Ken Nelson you speak of. A long time ago I was involved with the family. They portray to be a good "Christian" family, but they are all far from that. I have many stories I could fill you in on this family. They actually left Louisiana because they were being investigated for the same thing, Insurance fraud. He has now setup shop in the Terrell area and Forney from what I hear. I apologize you were yet another victim. I saw a check one time he received from a church that was for over $150,000 dollars. He told me the roof job was only costing him about $20,000. This guy has the money to keep bad reports like this off his record with the Better Business Bureau and will tell everyone they have a 100 percent rating with the BBB. 

Another note, his brother broke off from him because he was doing the same thing, ripping off insurance companies. He would charge an absurd amount to your insurance company with the approval of his brother, who was an insurance guy. His brother got into trouble, but Mr. Ken Nelson escaped. He has found a niche where he can get away with ripping off people by telling them, how would you like a free roof. I myself went and stayed with him in the Terrell area when he first moved there and he was showing me the ropes of the business. After two weeks, I was disgusted at how many people he was ripping off. When their house payment goes up because thier insurance went up, they then understand, the roof was not technically free. He has never worked an honest day in his miserable life. He uses the words Jesus and God like he is protected from evil because he hides behind the church. But hopefully you will get something done about this horrible man who has hurt so many people, poor people, in the past. 

I am glad someone was brave enough to post against this guy. He also has ties to the Mafia, and I also have proof of that also. He has done some really bad things in his past. I have a lot of proof about this guy, from his illegitimate child he had, to his dealings with the Casino's in Bossier/Shreveport area and the mafia there. I try and keep my stories quiet because he threatened me also with big guys in suits. His son-in-law, son, and others have also threatened me. I hope you get what you are looking for in this and I hope you fight it to the end I am sure there are more people out there that will back you up, it is just getting them to speak out that will be the problem. Good luck, and if you hire a lawyer or need someone to help you please feel free to contact me. 

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