Report: #1389518

Complaint Review: Southern Oregon Credit Services INc

  • Submitted: Mon, July 31, 2017
  • Updated: Mon, July 31, 2017
  • Reported By: Wilson — Cave Junction Oregon USA
  • Southern Oregon Credit Services INc
    2400 Poplar Dr.
    medford, Oregon
    USA

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This company under the direction of Gene Summer chose to break HIPAA law and disclose (send a written statement of services preformed) my medical records to my ex-husband. They claimed that since I was once married (divorced 18+ years) to him that they had a RIGHT to send him my medical records in an attempt to collect a debt (one that I did not owe). He chose to divulge and expand that information to our son. My ex husband asked my deployed (Go Army!) son, "So, how are you handling your mother having breast cancer?" My son reports that it was said in a snide way to inflict harm. After having his Grandfather die in April of cancer, this comment came as a blow to him. My ex husband then took the open mail to my elderly mother and said, "I don't care if she is dying! She can pay her own d**n bills!" My mother (who just lost my Dad) was frantic to reach me. My son was frantic to reach me.

Asante has since corrected the billing error, however the emotional trauma that my family has suffered does not even warrant an apology from Brian Watkins, Gene Summer, or the rest of the staff at Southern Oregon Credit Service. How they could possible be able to continue to operate, while breaking federal laws, is beyond me. We want an apology, and for this company to never again have any of our contact information. *They may say they do not have my phone number to apologize. That is true, they are untrustworthy. Send the letter to ME at MY address on file and then burn the entire file.

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This report was posted on Ripoff Report on 07/31/2017 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/southern-oregon-credit-services-inc/medford-oregon/southern-oregon-credit-services-inc-brian-watkinsgene-summers-hipaa-violations-medford-or-1389518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
0Consumer
0Employee/Owner
This message originally read on 8/1/2017

 
Complaint: 12301826

I am rejecting this response because: While I appreciate the apology, accepting NO RESPONSIBILITY for their actions is not appropriate. Shoving blame onto Asante (who immediately apologized for SOSC's actions, never supplied my ex husbands name to them, and took steps to correct the account and remove it from this collection agency) when the letter was clearly addresses (BY NAME) to my ex husband shows INTENTIONAL disregard for federal law. When I spoke to Gene Summer the second time and he couldn't remember the account - even though his company committed a crime- also shows a lack of respect for our laws and throws the morals, ethics, and trustworthiness of this company into shadow. 

1. SOSC needs to be honest about intentionally addressing a letter to my ex husband with my federally protected medical records included in it.

2. SOSC needs to accept responsibility for pulling up an old account and attaching this account to others (that are closed) over 20 years old.

3. SOSC needs to place a higher priority and put safety measure in place so personal information is not release to the wrong person and so they do not break the law again.

4. When a mistake is made SOSC needs to learn to immediately apologize (customer service 101).

Sincerely,
Wilson

 
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#2 Author of original report

response from business

AUTHOR: - ()

From: Brian Watkins

TO: BBB

We received an account for collection from Asante 4/10/17.  A notice was sent to the address provided by our client.  We received a letter from the consumer 6/27/17 WITH our letter we sent disputing the debt and demanding we look into it as the consumer claimed to have Oregon Health Plan coverage.  As required by law, we responded to the dispute by sending a copy of the itemized statement, to the SAME address the consumer received the original letter.  All of our mailings are marked PERSONAL & CONFIDENTIAL.  We have no control over the fact people other then the addressee opens mail.  We were not give an updated address to send any notices.

I am truly sorry the consumers ex-husband took this opportunity to treat her this way, invade her privacy, and involve her son.  (With all sincerity, your son's service and your sacrifice is appreciated.)  Once the consumer disputed the debt, we have no choice but to follow the law, and that is what we did.  If we were given a different address in the original dispute or subsequent communications by the consumer (we were not and still are using the same address) we would use it.  It is unfortunate that a company like our is thrust between disputing and angry ex-spouses, both blaming the other for their ills and making our staff the brunt of their ire.

According to this complaint, we are not allowed to communicate with you at all regarding this debt.  Be advised, we have mailed a letter at the request of our client indicating the account has been cancelled and returned from our office.

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