Report: #885525

Complaint Review: Southland Exteriors

  • Submitted: Sun, May 20, 2012
  • Updated: Thu, October 25, 2012
  • Reported By: nickelworth — Eustace Texas United States of America
  • Southland Exteriors

    Pottsboro, Texas
    United States of America

Southland Exteriors Jack Capello, Kristi Capello, Salesman Nash Peterson, Installor Billy Blaise Southland Exteriors has $2500 of my money and has not installed windows. It has been 7 months. Pottsboro, Texas

*Author of original report: southland exteriors/ nash peterson

*UPDATE EX-employee responds: Correction

*UPDATE EX-employee responds: My Deepest Apology

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In November 2011 Nash Peterson came to my door selling thermal windows. He said Southland Exteriors would give me a discount if I let them put a sign in my yard. The sign never  happened.

I gave him a deposit of $500 dollars that day. Total cost $4700.00. I would pay 1/2 and the windows would be ordered. In December, I mailed $2000.00 to the Pottsboro,Tx  P.O.Box.

Billy Blasie was to come to my house and measure. They said I did not need to be home for him to do this so I don't really know when or if he came.  I called Nash Peterson and Southland Exteriors to get the installation date. I was told by Jack Capello, owner of the company, he would be handling my account now. The manufactor lost my measurements and Billy would have to come out again. I did see Billy when he came to measure on the 3rd week of April. On May 2nd Billy said it would be about 13 days for windows to be ready from manfactor. According to Billy several orders were lost and had to be remeasured. So a date for installation was not known.

I can not reach Southland Exteriors, Jack Capello or Billy Blaise any more. 


Eustace, Texas
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Updates & Rebuttals


#1 Author of original report

southland exteriors/ nash peterson

AUTHOR: nickelworth - (United States of America)

Nash, I did believe you to be an honest person, even though the contract seemed to phony. I wish I had followed my instincts.

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#2 UPDATE EX-employee responds


AUTHOR: NP - (United States of America)

Apparently I did not proofread my apology letter close enough.  In the next to last paragraph I said that I had a personal relationship since childhood with the owner of the company and it had been tarnished.  That is a misstatement.

It was meant to read that I had a personal relationship since childhood with the owners younger brother and that relationship has been tarnished.  I no longer have any relationship with the owner of the company.  Again my apologies for not reading it thoroughly before I hit send.

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#3 UPDATE EX-employee responds

My Deepest Apology

AUTHOR: NPeterson - (United States of America)

First let me say that I am truly sorry for what has happened to this and all the other homeowners that are going through this same ordeal.  If I had thought there was a chance of this happening I would have never wasted my time or made commitments to the people that trusted in me to deliver what I promised.  

  I worked as a salesman for Southland Exteriors traveling across Texas running appointments that the company set up for various home improvement services.  My job was to sell only and turn in the contracts and checks to the office via fedex.  After that the jobs were run by the office and the installer.  I was still able to be contacted and was instructed to relay messages about delivery and installation details.  At no time was I ever in control of scheduling or installation.  

 In the beginning of my time with the company the jobs I turned in went smoothly and my customers were happy so I felt confident that everything was above board.  As time went on jobs began to delay and excuses rolled in.  I had no answers only excuses that were fed to me.  I was in an uncomfortable position to say the least.  I was responsible for my own expenses in return for a larger commission share which in turn put me 7k dollars in debt.  Gas, hotels, rental cars added up.  I also was not paid until the jobs were completed so I was experiencing extreme levels of stress just paying my credit card bills.  So obviously I wanted the jobs to be done in a timely manner as well and when they weren't it hurt me financially as well as the guilt of not delivering what I promised.  Trust me when I say there were many conversations about why jobs were not being done.  I finally had enough and quit via email and never spoke to anyone at the company again.  I was ordered to submit all copies of my files and cease contact with any of my previous customers for threat of being in violation of some legal mumbo jumbo that I signed when I started.  I also had a personal relationship since childhood with the owner of the company that has been tarnished.

This is an attempt to clear my name.  I am still in sales and have many satisfied customers so my reputation is important to me.  In the end I hope I am not held responsible in the eyes of the people that have been defrauded.  I hope they can forgive me for what has happened to them.
Respectively Nash Peterson
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