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Report: #1292449

Complaint Review: Southwest Airlines - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Sharon — Arlington Texas USA
  • Author Confirmed What's this?
  • Why?
  • Southwest Airlines 2702 Love Field Dr. Dallas , Texas USA

Southwest Airlines TSA - Transportation Security Administration Allow employees to steal out of your checked bags. Dallas Texas

*Consumer Comment: What did I just read?

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I was flying back to Dallas Love Field on Friday, Feb 26, 2016.  I checked 1 bag into Southwest airlines on 2/26/16 @ 4:04PM.  I placed (2) Tiffany boxes with my jewelry down under my clothes inside my luggage.  I purchased some items while in Vegas and I placed that bag on top of everything.  I placed the content (1 cart diamond gold anniversary wedding ring; 1 cart diamond pendant gold 16" gold necklace and in the small box I had 1 pearl necklace with matching earrings and matching bracelet as well as a Silver Tiffany necklace with a dangling emblem (T&CO) all items totaling about $3500.  

 

When I arrived at Dallas Love field all of my jewelry had been stolen from my luggage.  They took both blue boxes.  I contacted Southwest airlines customer service / lost and found only to be talked to as though I was less than a human being and then to be told its not their fault my items were stolen and Southwest airlines would not take responsiblity for anything.  I then contacted TSA and they stated when my luggage was scanned all items were accounted for in my luggage and the Southwest baggage handlers had to have taken the items.  Southwest refused to assist me or tell me what steps or measures to take to even try to resolve this issue. 

 

I am very unhappy and I feels as though Southwest Airlines hire dishonest people that rip their customers off and then walk away from the liability.  I only paid $250 for the round trip ticket but over $3000 in jewelry taken from my luggage.  Southwest employees will continue this behaivor becuase they know there are no repercussions in place for theft.

This report was posted on Ripoff Report on 03/08/2016 02:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/southwest-airlines/dallas-texas-75235/southwest-airlines-tsa-transportation-security-administration-allow-employees-to-steal-1292449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

What did I just read?

AUTHOR: Really - (USA)

POSTED: Tuesday, March 08, 2016

This is why anybody who has even thought about flying before knows to put such valuables in their carry-on bag.  It cuts the risk of this happening by like 99%.

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