Complaint Review: Southwest Airlines
- Southwest Airlines
Southwest Airlines Refunds Department / P.O. Box 36649 / Dallas, TX 75235-1649
- Phone: 214-792-4223
- Category: Airline Companies
Even after I read their disclaimer it was extremely vague stating that "1Not all reservations are refundable. Depending on the type of fare you purchased, you may not be eligible for a refund." That's it, that's all it says!!!! Nothing stating which ones are refundable and which ones aren't. That's pretty shady if you ask me... This obviously doesn't give customers a chance to protect themselves against choosing the "Wrong Tickets" especially since when looking at purchasing tickets online there are no warnings of any sort.
I went back and went through all of the steps of buying another ticket just shy of actually purchasing it to see if there might have been any pre-warning information I might have missed prior to hitting the purchase button and what a shock, there wasn't.
So apparently Southwest Airlines makes a business off of unsuspecting customers and luring them to their low prices and locking their money away so they can't get a refund and the company keeps their profit. No wonder they keep doing better and better each quarter in overall profits!!! I am sure I am not the only victim of this corporate vampire and I am hoping more people speak out against Southwest Airlines and maybe there might be some justice brought against them by someway , somehow...
Fayetteville, North Carolina
This report was posted on Ripoff Report on 11/21/2008 06:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/southwest-airlines/dallas-texas-75235-1649/southwest-airlines-would-not-refund-money-on-tickets-said-they-were-non-refundable-even-393556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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