Complaint Review: Southwest Airlines
Southwest Airlines No Show Policy - Theft of Airfare Dallas Texas
*General Comment: The issue: learned customer behavior
*Consumer Comment: Yes, this is a rip off.
*Consumer Comment: SW also take FUTURE flights!
*General Comment: Southwest Ripped me Off Too
*Consumer Comment: There is this wonderful invention
Attempted to change a flight the morning prior to a scheduled flight, as I had to reschedule the flight to the following week... the www.southwest.com website was experiencing difficulties that morning and would not process the change. No big deal (so I thought). As a long time customer (decades of being accustomed to the original policy), I figured I would try again later in the day - having no idea they changed the fine print adding a severe penalty of FULL FARE LOSS for not showing nor attempting to reschedule a flight at least 10 min prior (which I did). After trying again later - to change the flight, it now would not let me because the flight was in progress, so I assumed I had to wait for the flight I had missed to be completed... Then, I tried the next day to change the flight and it was then that I learned of the fine print change adding the "No Show Policy" to steal people's air fare. Had the website worked the previous morning, I would have made the change no problem. However, since the website would not work that previous morning - and I had no idea of the new policy- they informed me they were stealing my money and after speaking to a supervisor and then to Customer Relations, they still refused to remedy the situation. This is not the Southwest Airlines I have been a loyal customer of for more than two decades. They have now lost a long time customer. BAD BUSINESS PRACTICE!!!! HORRIBLE CUSTOMER SERVICE!
This report was posted on Ripoff Report on 12/04/2013 07:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/southwest-airlines/dallas-texas-75235/southwest-airlines-no-show-policy-theft-of-airfare-dallas-texas-1104458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: