Complaint Review: Southwest Engines, Inc. - Internet
- Southwest Engines, Inc. Internet USA
- Phone: 866-319-1058
- Web: www.swengines.com
- Category: Auto Parts
Southwest Engines, Inc. LKQ Corporation Misrepresentation, Incompetent Internet
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After ordering a transmisison from Southwest Engines, I was directed via an email to sign a confimation order and told that I would revieve the transmission in 7-10 business days. Southwest Engines then used ECHO Logistics to deliver my transmission ....to another repair shop in NEW YORK!! I am in New Jersey. They were unaware of the error until I contacted them after 10 days asking where the transmission was?? I was treated VERY poorly on the phone, was not allowed to even state what had happened on my end without being interrupted by the phone operator. NO ONE at either ECHO or SOUTHWEST apologized for their error. NO ONE at ECHO was willing to send out a truck to pick up the transmission and deliver it to me because they pointed the finger back at SOUTHWEST for mislabeling!! SOUTHWEST to this day is not sure what happened and is .."looking into it"...LOL. SOUTHWEST is incompetent and the circle is unbelievable. LKQ operates under the name SOUTHWEST and "sells" a part. They then hire ECHO LOGISTICS (a company that does not have their own trucks!!) to deliver. ECHO hires a third party to deliver the parts (in this case Central Transport ..who was the only company with any compentancy and customer service skills in the whole cluster f^&*%). SO....Look out!! Oh, and SOUTHWEST offers a warranty on their site...lol.. They can't even get the part to me!
This report was posted on Ripoff Report on 09/25/2013 08:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/southwest-engines-inc/internet/southwest-engines-inc-lkq-corporation-misrepresentation-incompetent-internet-1087192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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