• Report: #1084119
Complaint Review:

Southwest Engines

  • Submitted: Thu, September 12, 2013
  • Updated: Sun, May 04, 2014

  • Reported By: Dave C. — Colorado Springs Colorado
Southwest Engines
, Oklahoma USA

Southwest Engines Gotengines.com Terrible customer service - Very Rude - Oklahoma

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 I submitted for quote online.  I then called to follow up.  they were very rude on the phone.  Didn't want to talk or answer questions.  a few days later, I received an email wondering why I haven't ordered yet.  I replied to what was essentially a quick survey to let them know why I was not ordering.  See below how they replied

sorry that we did not kiss your a*s

Thank You,

      Parts Department - ext.3       _________________________       Tel. 866-319-1058


Original Message ------------------------------------ Phone Number: 7192829612 Quote Number: 3356724 Email: davidcarmi@msn.com Reason has not bought: Decided to use another company Comments: you guys are great at sending emails and trying to get a sale, but get you on the phone and you are short, rude and not very helpful.  Honestly thats why I decided to buy elsewhere.  your sales team needs some lessons in customer service and phone manners. 

and that's how they treat their customers

This report was posted on Ripoff Report on 09/12/2013 10:13 PM and is a permanent record located here: http://www.ripoffreport.com/reports/southwest-engines/oklahoma/southwest-engines-gotenginescom-terrible-customer-service-very-rude-oklahoma-1084119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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