Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Space Unlimited for its full commitment to quality customer service.

Ripoff Report's discussions with Space Unlimited LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Space Unlimited LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Space Unlimited has been serving their customers since 1996; they continue to maintain a positive reputation and reviews through serving their customers.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Kristi Oman during an onsite inspection held by a third-party verification company with no biases towards Space Unlimited.

Space Unlimited is a property management company that specializes in both residential and commercial leases. Their goal is to customize office spaces to enhance their lessee's experience. Kristi Oman stated the following about her company, "we own all of the buildings that we manage, so they are dealing with the owners and not the middle man."

Leads for Space Unlimited are primarily obtained through advertisements and word of mouth. Ms. Oman stated the following about their highly effective advertisements, "most of its online advertisements, Craigslist, social media, different rental sites." Potential clients would reach out to Space Unlimited to schedule a viewing of a property. If interested they would proceed to fill out an application to lease the property. Ms. Oman stated the following about the application process, "we do a criminal background check and an account with CBC to run a credit check to make sure they are qualified. Then they would put down a deposit and we would prepare a lease for them."





CUSTOMER CARE & COMPLAINT RESOLUTION – SPACE UNLIMITED

During the on-site interview, Ms. Oman was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Oman expressed that their most common complaint arises when there is a miscommunication in regards to tenant responsibility. She provided the example of a tenant requesting that they fix a broken A/C, "they have been in the space for two years as commercial tenants. I would explain to them that under their lease terms the A/C is their responsibility to fix and maintain. Then they would argue with me that it isn’t fair that shouldn’t be the way it is." However, Space Unlimited understands that there can be miscommunication in this type of business, "depending on the circumstances, a lot of times if it’s a new tenant that just went into the space, even though the lease says they are responsible for fixing it, we might still fix it. We take each situation case by case and try to be flexible and reasonable."

When asked to comment on complaints posted on Ripoff Report's website Ms. Oman expressed that the reports were created by an ex-employee. They believe all reports to be false. Ms. Oman stated the following about their credentials, "we have always maintained an A+ rating with the BBB and we’ve always considering the volume of tenants we’ve had over the last 20 years. We’ve only had 2 inquiries where someone wrote in and those have been resolved in a satisfactory manner."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Oman stated, " to keep communication open and be reasonable and to make the customers understand that they can come to us with any concerns that they have and we are approachable and we put the customer first. A lot of times even if we are right, we will bend over backward to keep them happy as long as it is reasonable."

Space Unlimited is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, " it just means that we car about our customs and we want to keep them happy and we want to maintain an excellent relationship in our file.





SPACE UNLIMITED – STATEMENT FROM THE OWNERS

" We are a top property management corporation located in Minnesota.

Space Unlimited LLC's team is dedication to customer satisfaction and loyalty Space Unlimited LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Space Unlimited LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Space Unlimited provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. The management is truly concerned about their contribution to the company and providing growth opportunities for us. They take the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Space Unlimited LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM SPACE UNLIMITED

Space Unlimited LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Space Unlimited LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the upper management, Ripoff Report is convinced that Space Unlimited LLC is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Space Unlimited meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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