I ordered service from them for my office, and when the first bill came it was all wrong -- but most annoyingly, there was a "energy surcharge" on the bill which the sales rep had "forgotten" to mention would be applied (and would vary in amount from month to month). I called Sparkletts' Customer Service, talked with someone and explained my concern/objection and was told that they would pass my call on to a manager who would get back to me. After a week w/o hearing from them, I called again and was told that they were "reviewing" the situation, someone would get back to me.
Needless to say, no one ever did. I paid what I owed, minus the "surcharges", but then the delivery guy stopped bringing water -- even though I saw him in the building one day and specifically asked him to bring me a bottle b/c I was almost out. He said he would, but then didn't show up, and a few weeks later he left a bottle outside a neighbor's door (in the hall) but didn't come into my suite. In the meantime, Sparkletts kept billing me for the cooler rental, even though I didn't have any water. I finally asked my neighbor to tell the delivery driver to pick up the cooler or I would just leave it out in the hall.
Now, they have the nerve to send me to collections b/c I "cancelled" my contract before the year was up. My point of view is that 1) there never was a contract b/c of their fraud in getting me to sign with them in the first place, and 2) if there was a contract they breached it by failing to deliver water.
Hopefully, either they or the agency will wise up and not really get me upset, b/c if they do they might find themselves on the wrong end of an unfair business practices lawsuit. (I am an attorney who doesn't like people who engage in deceptive business practices.)