Spartan Taxes. Spartan Insurance. Manager First name Beverly. Uneducated. Clueless. Liars. Rip off. Ignorant. Thieves. Unprofessional. No class. Lakeland Florida

 January 2, 2017 I went in and applied for a cash advance on my tax return. The girl who filled out the information was clearly new, uneducated, and untrained. She needed constant help from the Manager, Beverly. I was told I would receive an email with 48 hours notifying me of the approval or denial of my cash advance. I still to this day have not received that email. I went back into the office twice after I applied. The first time no information was provided. The second time I was told I was denied for the cash advance. I advised them that I was moving out of state in 2 weeks so 48 hours was an acceptable time frame. Six weeks later I still have had no information provided to me. I call the office and get told that I have had a cash advance check sitting there for a while. I go back and forth with the clerk about why I was lied to about being denied, why I wasn't contacted to come pick up the check, etc. I speak to Beverly again and she agreees to mail my check to my new residence. A week later and I still have not received the check. I call the office today, February 17, 2017 and inquire if the check has been mailed or not. The girl tells me I have to come to the office to pick it up. I request to speak to Beverly which refuses to get on the phone. I request a call back from her and still have not received that call. I requested a call from her manager/owner. She says his name is Luigi but after digging I believe his name is Evangallas Mallas who is based out of Miami, FL. I also contacted the other location in Bartow, FL. They are holding my $500 cash advance check hostage. I now live in New Hampshire and t is impossible for me to go to their office to pick it up. No one will help me. No one will talk to me or return my calls.