INTIRIUM Inflated costs by 40% along the road and delivered 4 months late. More than 100 emails exchanged, Internet

Following our rebuttal, we were directed to the following website which copied the complaint against Intirium. As this site is public, we see no further need to protect the identity of the writer.
http://fabriceleparc.tumblr.com/

We have meanwhile been informed that Mr. Le Parc has been called in or even arrested by law enforcement on matters like identity theft, check forgery and theft.
We have no way to double check this information other than it emanates from a reliable source.
As far as we are concerned, we believe that we have rendered ample proof that we are faced with an individual who makes up his own stories and creates his own reality which has no relationship with facts.

Marcel Wikler, Company Secretary 

We refer to the review placed on 22 March 2012

It should be noted that the review was posted anonymously which, in itself, should cast doubt on its reliability.

However, Intirium is aware of the identity of the author and can attest to the fact that each and every statement is a complete fabrication. Intirium has delivered the consignment according to its contractual obligations and, at no time, did the price increase over and beyond what was agreed upon which reflected a discount of over 40% off the local retail price in New York. Intiriums Order Confirmation, nor its website contain any hidden small print. We pride ourselves on complete transparency.  Actually, Intirium subsidised the freight when it was decided to change the shipping method since it would protect the goods in a better way.

It appears that the furniture, originally, was meant for the home of the writer which, at the time, he shared with his then-partner whom he now refers to as psycho. The mere use of this terminology, together with his general comment about British hypocrisy, kind of characterises the individual we deal with. Writer blames everyone on his path his ex-partner and Intirium, without acknowledging that he may have been at fault. We are genuinely sorry for his personal grief and we have tried to assist him, despite his frequent change of mind but he has made it impossible to finally execute his demands.

Writer requested Intirium for additional service over and beyond the contract. He wanted the furniture to be delivered inside his apartment rather than the agreed upon curb side delivery. Intirium can provide such service but, logically, requires detailed information regarding access to an apartment. This is clearly set out in the Order Form.

Unfortunately, such essential information was not given. Quite the contrary  writer provided the wrong information without setting out the rules and regulations that apply to his specific Condo. Three attempts were made to deliver. In each case a new problem occurred, whether it had to do with a required insurance certificate, the size of the elevator or the non-availability of storage space.  Intirium even settled storage costs for writer as, at first, he did not even react to our request to deliver upon arrival of the goods in New York.

Whilst 100 emails seem a bit overcharged, indeed, (too) many emails went back-and-forth and the tone and tenor of writers emails became increasingly erratic, insulting and illogical, just short of deranged. Again: he was asking for additional service and we tried to help though, contractually, we were not obliged to do so. Indeed, we remained polite as we did not wish to steep to his level of communication.

The author has meanwhile been put on notice for libel and has been given the opportunity to correct his statements.

Failing this, Intirium may take appropriate legal action and may publish the full exchange between the author and Intirium
on the web in order that our customers may judge for themselves.

Intirium takes great pride in its reputation for excellent, reliable service. Regrettably, very occasionally, we encounter a customer who, for reasons best known to him / herself, without any justification, acts irresponsibly but since this happens extremely rarely, we can easily pinpoint the identity of the author of this malicious and libellous entry.

Marcel Wikler, Company
Secretary