Spectrum Inspection Group BAIT AND SWITCH RIP OFF!!!!!! Las Vegas, Nevada

I am a Realtor in Las Vegas. My clients have been using Spectrum Inspections for over 7 years.  I have never received any complaints from them.  I have attended over 90% of the inspections.  The inspectors always call approximately 30 minutes prior to the scheduled appointment time.  The inspectors have always gone out of their way to accommodated the buyers.  I have had quite a few buyers that needed special arrangements.  We have discussed the arrangements with Paul upon making the appointments and we have alway been accommodated.  I will continue to recommend them to my clients.  One bad apple shouldn't be allowed to ruin someones reputation.

I created the original post to this report and stand by what was written... In Sharpe contrast to what Paul has reported about his Honor, he felt it necessary to write up a report on my company. Sadly with a simple Google search, his report disproves that he has ever done business with me outside of his Bait and Switch home inspection. Below is the link to his report which ironically was placed the same day as his rebuttal to this report. 

http://www.ripoffreport.com/electrical-services/schnieder-electric-b/schnieder-electric-buildings-l-b03ba.htm

He reported that I was always late and that I mark up prices ten times higher than the market would hold.  Lastly he claims that Schneider Electric was an electric company....

The facts:

-- My title with this company is Field Service Supervisor... Which does not involve outside sales,

-- Schneider Electric is a low voltage Building Management System company in Las Vegas
-- and Ironically this report was written on the same day as the rebuttal...


Honor?  Sorry no

I'll call you on monday, my name is thomas, if your ok with this slander god bless you... if not we can bury it. your call
but its showing up on google, and that hurts you if you can live with it i don't care

I am Paul Donohue and the owner of Spectrum Inspection Group. 

This article written about our firm is an example of what can happen if you do
not submit to extortion.  It is simply amazing that someone can go on line
and write something that damages a companys reputation without containing a
grain of truth in the name of First Amendment rights.  We are forced to provide this rebuttal because these false accusations are damaging our reputation.  This is a classic example
of why companies like Reputation.com are gaining relevance in our society. 

Here is our side of the story and the accurate account of what happened:

This gentleman had a three hour long home inspection appointment with our firm
for a home he was purchasing.  Prior to the appointment he advised us that
he wanted to be present for the entire inspection to "pick our
brains" as the inspector went through the home.  We advised him that
we do not recommend distracting the inspector during the course of the
inspection but if he wanted to attend the entire 3 hour long inspection he was
more than welcome to do so. 

As part of our customer care program procedure this gentleman received a phone
call from the inspector 30 minutes prior to the inspection to inform him the
inspector was enroute and would on-time for the appointment.  The call
went to voicemail.  The inspector arrived at the property on time and
commenced the inspection.  The inspector continued the inspection
unaccompanied until 45 minutes before the conclusion of the inspection where
the inspector placed a call to this gentleman informing him that the inspection
was nearly complete.  Again the call went to voicemail. 

Once the inspection was complete the inspector waited on site an additional 45
minutes waiting for the gentleman to arrive, meet the gentleman, discuss the issues
found in the course of the inspection, and collect payment for the service
rendered.  This gentleman arrived 8 minutes before the time the inspector
needed to leave the site to be on time for his next inspection
appointment. 

This gentleman told the inspector he wanted to go through the entire home and
discuss all the inspectors findings.  The inspector informed this
gentleman that he could only provide him with a summary overview of his
findings because the inspector had another inspection appointment commitment
where punctuality was required.

The gentleman became quite incensed and agitated and insisted on the inspector
providing him good customer service.  The inspector informed this
gentleman that a very detailed report would be available for his review no
later than 8:00 a.m. the following morning and the inspector would be delighted to discuss all the findings of the report but the inspector did not have the liberty to be late for his next
scheduled appointment. 

It is important to note that when this inspection appointment was scheduled
this gentleman had informed our scheduling coordinator that he would be paying
for the inspection with a personal check on site.  Our Scheduling
Coordinator called him the day prior to the scheduled appointment to remind him
to bring his checkbook.  When the inspector requested payment on site the
gentleman informed the inspector he forgot his checkbook.

The gentleman asked the inspector to follow him to an ATM machine "up the
street" where he would pay cash for the inspection.  Again the
inspector advised the gentleman of the inspectors impending appointment
commitment and asked the gentleman to call our office or go online with his
credit card payment.

It is our company policy that will perform an inspection prior to securing
payment for the service but we do not release the report prior to receiving
payment.  In this case the gentlemans agent had expressed that, with
regard to "Due Diligence", time was of essence so we made the
decision to release the report prior to receiving payment. 

At the time of the inspection we were supposed to inspect the pool. 
However the pool equipment was not functional at the time of the inspection and
we could not provide a meaningful inspection.  We disclosed the need for a
licensed and qualified pool contractor to review and repair the system to place
it into back into an operational condition.  A week later when we received
notification that the pool equipment was now operational our inspector returned
to the property to re-inspect the pool equipment, which he did, and the
inspector issued an addendum to the report.  There was no additional fee
for this service. 

The gentleman never did call into our office with payment.  It took more
than four month of tracking him down and calling him and we never received a
return phone call.  Four months after the  inspection and after four
month of failing to respond to our persistent and now daily phone calls he
finally answered the phone. 

At this time he lodged the complaint that he was dissatisfied with our service
and only felt we were entitled to half our fee.  We strongly
disagreed.  He argued about the fee for more than 30 minutes and only
capitulated when he was informed we were done arguing and would allow a judge
to make the decision in small claims court. 

He promised we would be sorry that we crossed sword with him.

We do our best to serve the needs of our customers and clients and provide an
exemplary level of customer service.  We take customer service very seriously. 
Sometimes and with some people you just cant win.  We protected this
clients interests to the best of our ability.  He profited from our
report and was able to get the seller to perform several repairs for issues
that we discovered and disclosed that would have otherwise cost the client a
significant amount of money.    We were faithful and put his interest
over our own interests by providing our service without receiving
payment.  But we do insist on getting paid. 

These accusations are insulting.  I am a retired United States Navy Chief
Petty Officer and my entire life has been focused on honor, principles, ethics,
and commitment.  Bait and Switch?  No, sorry.