Spectrum Charter, brighthouse Shady sales Tatic and horrendous customer service Tampa Internet

When I initial joined spectrum I was quoted twice a price via the internet. I called to schedule an appointment and everything seemed to be running smoothly. Installation was quick, technician was great and the salesman o had dealt with was great as well. So initially overall great experience, until the bill came and it was significantly more monthly and installation cost was slaightly higher. Called spectrum and after numerous calls, being bounced around, sent from manager to manager, I was pretty much told there was nothing they would or could do to help. Ok, things happen, I understand so I asked to cancel service and asked where I could drop off the modem. Only there was a catch, they wouldn’t give me a refund of the installation. As this is unacceptable I hoped on linked in and started messaging every high ranking employee I could find. Eventually I apparently annoyed them enough they were able to Give me a credit for the installation fee. At this point they wore me out so I finally settled with them keeping the service for only $10 more than they quoted me initially a month before taxes/fees/etc. Now 8 months later I question adding tv. Again quoted way cheaper online only to call and find out they can’t mstch the price which I have in writing via email. Didn’t feel like arguing so I’ll just go to direct tv only sticking with spectrum out of necessity as options are limited. Spectrum, get your act together and integrate systems. There shouldn’t be disconnects between phone and email service reps. Also, You should be able to see an entire customers profile from any sale or customer service end point. If you need help setting up databases and KYC processes/governance feel free to reach out, I could have this fixed in a few months.