• Report: #930051
Complaint Review:

Speed Connect

  • Submitted: Mon, August 20, 2012
  • Updated: Mon, August 20, 2012

  • Reported By: protruth — Millington Michigan United States of America
Speed Connect
1898 Momentum Place Chicago, Illinois United States of America

Speed Connect Terrible support, no phone service for 3 wks + early termination over $200. yet no appt for repair. Chicago, Illinois

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Speedconnect assessed our Michigan residence for phone & internet service in April, they decided we were in an area of service, I did not know they did not use existing phone lines & had to put up a tower on the roof and drill a hole in my outside wall to get their wires in. Well at first, no problems until mid July, then no phone service, fluctuating internet, several contacts w company including going to local office, yet no one has fixed it, more than 3 weeks now w no phone service or date for repair. Very disappointed with service & lack of efficiency in getting consumer's services back, yet have over $200. early termination fee. Why should a consumer have to pay early termination if the service has not worked for over 3 weeks???

 I gave them until the end of this 5th week for someone to come and fix it. I must have service, I am out in the country, no one can call nor can I make calls.

If you are considering using Speed Connect in the Thumb of Michigan, Don't do it!!

This report was posted on Ripoff Report on 08/20/2012 05:11 PM and is a permanent record located here: http://www.ripoffreport.com/reports/speed-connect/chicago-illinois-60689/speed-connect-terrible-support-no-phone-service-for-3-wks-early-termination-over-200-930051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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