Report: #1044138

Complaint Review: Speed Industries LLC

  • Submitted: Wed, April 17, 2013
  • Updated: Wed, April 17, 2013
  • Reported By: mjf1978 — Other
  • Speed Industries LLC
    702 Ralph Lemorande Dr.
    Oconto Falls, Wisconsin
    United States of America

Speed Industries LLC Jesse is the owner DO NOT DO BUSINESS WITH SPEED INDUSTRIES! DO NOT BUY A MOTOR FROM HIM! Oconto Falls, Wisconsin

*REBUTTAL Owner of company: Rants are un-necessary

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I highly urge people Not to buy an engine from Speed Industries LLC and Jesse. I have never in my life dealt with a person and business that is so UNPROFESSIONAL and DISHONEST!!! I do not understand how someone can think they can run a business in such a fashion. Does not answer calls nor emails, turn around time is not 3 weeks as he claims! If you want to pay them your hard earned $ to be dicked around for 5 months and not receive an engine or answers then go ahead but I STRONGLY WARN YOU CONSUMERS that this business is far beyond the worst I've ever dealt with! Claiming to be a reputable business on EBAY or even an actual speed shop is completely ridiculous. Then ripping off their customers is no way to run a business. I've never heard so many excuses in my life as to why someone can not build my engine in less then 6 months or ever return calls or emails. Completely disgusted!
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This report was posted on Ripoff Report on 04/17/2013 08:44 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Rants are un-necessary

AUTHOR: 5150 - ()

 It is unfortunate to hear things like this when a customer is the one at fault, even though we are all preached to that the customer is always right. This is true to an extent and we work to the best of our abilities to make accomodations to customers as they are needed. In this instance the customer had placed an order and had only put money down. The work began and was nearing completion are he was informed that payment was due in full. our calls and emails went quite a while before anything was returned to us.

Its true that a motor should only take a few weeks to complete - start to finish. However, like any company we have numerous other orders and various other projects that are being worked on all at once. No matter how much we want to get your order completed and to you as fast as possible, we are not just working on only your order.We are as honest as possible with every customer and there is no need for dishonesty.

This customer was informed of the time line ( which he was never told 3 weeks - no one is ever told 3 weeks) and when he was contacted near completion he did not contact us for weeks. By the time we called him agian to complete payment he decided that we were the ones that took too long, when in all reality he didnt have the money to complete the order. This customer recieved a refund for his down payment on the order.

There is no need fo such rants on the internet for things like this. As far as the return phone calls and emails on our part, we return every call. it may not be the same day or the next day but it always gets returned. if we arent able to answer the phone please leave a messge and you call will be returned. On too many occassions people over react and panic. Its understandable this day and age when it seems like there is so much crime going on, but please understand how this effects a business before posting such things.

We are indeed a professional machine and chassis shop in a small town, we are a family owned and operated business doing our best to bring our customers the best possible engines at the most affordable prices. Our staff is small , but that is how we can keep our prices so affordable. We have been in business for 6 years and we plan on being in business for years to come.

Thank you for taking the time to read this and not just assume things and look at one side of a story.

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