Complaint Review: SPIRIT AIRLINES - Nationwide
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- Author Not Confirmed
- SPIRIT AIRLINES Nationwide USA
- Phone:
- Web: www.spirit.com
- Category: Travel Companies
SPIRIT AIRLINES No one at counter for checkin-in! Baggage and check-in prepaid online! Spirit cancelled R/T flight and refused refund!! Rep. Gives a different story every time I call. NEVER AGAIN! Boston, MA Nationwide
*Consumer Suggestion: You were late
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Booked Spirit Air flight R/T Boston to Ft. Myers. Checked in online and prepaid $95 for baggage fees. Arrived at terminal 45 minutes before boarding.
Went to Spirit Air counter to check one bag. NO ONE was at the counter! I went to the boarding gate with ID and all necessary documents on my phone. Explained that no one was at the counter to help me. Was sent back to Spirit counter anyway; not one person there.
Spirit labeled me a "no-show", canceled R/T flight, refused refund. I stayed at a hotel near the airport and took an early cab ride to Logan in the middle of a snowstorm to make the Spirit flight only to be screwed over when I got there.
Airline reps for other airlines were at check-in counters helping passengers. Thanks US AIR for saving the day.
SPIRIT AIR is a SCAM! Worst airline experience ever!
This report was posted on Ripoff Report on 04/02/2015 06:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/spirit-airlines/nationwide/spirit-airlines-no-one-at-counter-for-checkin-in-baggage-and-check-in-prepaid-online-1219894. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
You were late
AUTHOR: Josh - (Afghanistan)
SUBMITTED: Friday, April 17, 2015
45 minutes before departure is not nearly enough time to make it on the plane, particularly if you are checking bags. Most airlines require a minimum of one hour, and you have to factor in waiting in line. So arriving less than 1.5 hours before a flight is a really bad idea, as you've now learned. There was no agent at the counter because the flight was already closed when you got there.
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