Report: #928143

Complaint Review: Spirit Airlines

  • Submitted: Thu, August 16, 2012
  • Updated: Thu, August 16, 2012
  • Reported By: Cookie — Vista California United States of America
  • Spirit Airlines

    United States of America

Spirit Airlines Cancelled my return flight on a rt ticket already PAID FOR Internet

*Consumer Comment: you lost me on this one bubby

*General Comment: Specific Policy

Show customers why they should trust your business over your competitors...

Horrible customer service...missed an outgoing flight hopped on another airline and got to Vegas.  I only assumed I had my Spirit Airline flight to come home but they CANCELLED it!!!  I had already paid for a return flight!!  They said that is their policy and there was nothing they could do about it.  There is not another airline out there that would cancel a second leg of a flight just cause you missed the first leg, is there?    Had to pay for another with someone besides Spirit.  Not only can you not understand the customer service rep, you have to wait for at least 25 mins to get through.  Terrible, terrible.    
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This report was posted on Ripoff Report on 08/16/2012 10:42 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

you lost me on this one bubby

AUTHOR: The Outlaw Josey Wales - (United States of America)

 by the way kenny is way ahead of you on useless rebutts
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#2 General Comment

Specific Policy

AUTHOR: Bubba Lee - (Canada)

There is a specific Policy that deals with this, and applys to most Airlines.

As many multiple stop or return flights are cheaper than one way the customer is required to be on all legs and directions or the reservation will be cancelled.

The cute thing is if you had informed them before the 1st leg left the ground they probably would not have done this.

As it is you look like you are trying to put something over on them (but I don't see how it is putting over anything on them)
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