• Report: #985129
Complaint Review:

Spirit Airlines

  • Submitted: Thu, December 20, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: Edward — Oceanside California United States of America
Spirit Airlines
Internet United States of America

Spirit Airlines Undisclosed charges and lack of detail information on trip package , Internet

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I am a new member of Spirit Airlines club. I have booked three trips with them. On my last trip to Las Vegas for business, I chose flight, hotel and car rental. When the package is developing, there are charges shown as you add them up, you get a receipt. What is not told is that on car renatals, there are all kinds of charges added which are more than the daily rental fee. This is not customary with any other travel company and it is not disclosed at the time, furthermore, Spirit does not itemize charges but gives you a summary charge. On this recent trip, Hertz additional charges were more than the rental daily charges shown by Spirit. When I contacted Hertz, they acknowledge they know Spirit practices so it is a scam. Spirit deceiving practices hide the true charges and missrepresent costs to gain unfair percieved value but in fact ends up costing as much or more than competitors using full disclosure practices.

This report was posted on Ripoff Report on 12/20/2012 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/spirit-airlines/internet/spirit-airlines-undisclosed-charges-and-lack-of-detail-information-on-trip-package-inte-985129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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