• Report: #740133
Complaint Review:

Spirit Airlines

  • Submitted: Mon, June 13, 2011
  • Updated: Mon, June 13, 2011

  • Reported By: Aleydita — Vienna Virginia United States of America
Spirit Airlines
Miramar, Florida United States of America

Spirit Airlines Spirit Airlines charges my credit card without authorization Miramar, Florida

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

In 2010 I enrolled in Spirit Airlines $9 Club membership by paying $39.95.  I never used the membership because the flights they have from my city are extremely limited.  I called at the beginning of 2011 and cancel the membership.   To my surprise my last credit card showed a charge of $59.95 from Spirit Airlines.  I immediately called Spirit and after waiting for one hour and fifteen minutes a rude agent answered and told me the money was not refundable.  I asked to talk to a supervisor.  A supervisor named Colin who told me they would not refund the money and that they did not have a record of my phone call.  I explained to Colin that after I canceled the membership at the beginning of the year any emails from Spirit went to my junk mail box.  After I said this, he said "oh, but we did inform you in April that your membership was about to expire and you could have cancel it then". 

I asked Colin to stay with me on the phone and walk me through the cancellation to make absolutely sure it was canceled.  He did.  He said it was canceled but reiterated that they will not refund any money.  I know this is a scam, because I canceled this membership months ago.

Aleydita, Vienna, VA

This report was posted on Ripoff Report on 06/13/2011 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/spirit-airlines/miramar-florida-/spirit-airlines-spirit-airlines-charges-my-credit-card-without-authorization-miramar-flo-740133. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Spirit Airlines

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?