Report: #1039145

Complaint Review: Spirit Airlines

  • Submitted: Fri, March 29, 2013
  • Updated: Fri, March 29, 2013
  • Reported By: Margery — Cambridge Massachusetts
  • Spirit Airlines
    2800 Executive Way
    Miramar, Florida
    United States of America

Spirit Airlines AGREE: Spirit Airlines $9 Fare Club auto-renewal is a scam Miramar, Florida

Show customers why they should trust your business over your competitors...

I am adding my voice to the others who have experienced the rip-off of Spirit Airline's auto-renewal practices for the $9 Fare Club.

Last year I was victimized by the auto-renewal. After a grueling attempt to rectify the situation (difficult to find phone numbers, almost impossible to find email contacts, and scripted off-shore phone operators who have no authority to do more than stick to their scripts) I was told (1) no refunds could be made and (2) I could cancel auto-renewal, but that would immediately cancel my 12 months of club membership.

I doubted I would use the membership, but I hated to lose 12 months of service I had paid for.  THEN, I forgot about the renewal date. Yesterday I saw they have placed a hold on my bank account for $59. Ack! I called, I emailed, and once again get the scripted replies: no refunds, nothing can be done -- except you can cancel your year membership (and lose the 12 months I have unwillingly paid for.)

Obviously they are not required by law to give customers advance notice of renewals. Many (most) companies do, but Spirit obviously knows that they make profits with this method.  They should be required to give advance notice; and they should be required to allow customers to opt out of the auto-renewal without losing the active membership that has been paid.

If anyone is filing a class action, if anyone is planning any lawsuit, I'm in. I have filed a complaint with the Department of Transportation; I have contacted the department heads at Spirit; I have contacted my own Attorney General. 

If you do any research at all you will see Spirit is notorious for cheating customers. We need to stop them.
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