Complaint Review: Spirit Airlines
- Spirit Airlines
2800 Executive Way
United States of America
- Category: Airline Companies
Spirit Airlines AGREE: Spirit Airlines $9 Fare Club auto-renewal is a scam Miramar, Florida
Last year I was victimized by the auto-renewal. After a grueling attempt to rectify the situation (difficult to find phone numbers, almost impossible to find email contacts, and scripted off-shore phone operators who have no authority to do more than stick to their scripts) I was told (1) no refunds could be made and (2) I could cancel auto-renewal, but that would immediately cancel my 12 months of club membership.
I doubted I would use the membership, but I hated to lose 12 months of service I had paid for. THEN, I forgot about the renewal date. Yesterday I saw they have placed a hold on my bank account for $59. Ack! I called, I emailed, and once again get the scripted replies: no refunds, nothing can be done -- except you can cancel your year membership (and lose the 12 months I have unwillingly paid for.)
Obviously they are not required by law to give customers advance notice of renewals. Many (most) companies do, but Spirit obviously knows that they make profits with this method. They should be required to give advance notice; and they should be required to allow customers to opt out of the auto-renewal without losing the active membership that has been paid.
If anyone is filing a class action, if anyone is planning any lawsuit, I'm in. I have filed a complaint with the Department of Transportation; I have contacted the department heads at Spirit; I have contacted my own Attorney General.
If you do any research at all you will see Spirit is notorious for cheating customers. We need to stop them.
This report was posted on Ripoff Report on 03/29/2013 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/spirit-airlines/miramar-florida-33316/spirit-airlines-agree-spirit-airlines-9-fare-club-auto-renewal-is-a-scam-miramar-flori-1039145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here: