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Report: #1208912

Complaint Review: Spirit Airlines - Miramar Florida

  • Submitted:
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  • Reported By: MDConsumer — Annapolis Maryland
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  • Spirit Airlines 2800 Executive Way, Miramar, Florida USA

Spirit Airlines $9 Fare Club - THIEVES Miramar Florida

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Spirit Airlines $9 UNFAIR Club.  Apparetnly, I signed up for the club Jan 28 2014.  I took 1 flight, saving $15 on the fare, but at the cost of the introductory $59.95 club fee.  I contacted spirit shortly after enrollment requesting that I do NOT automatically re-enroll.  As a consumer, I have every right to have my preferences honored. 

A year passes.  Although I frequently received their fare deals, I NEVER received an email that my "anniversary" was near.  I think nothing of it, (a) because I don't keep track of useless airline club anniversay dates, (b) I believe that my automatic enrollment has been severed. But of course not. They automatically re-enroll me for another year at $69.95/year on Jan 29, 2015. 

I tried to dispute it with American Express, who has had MANY complaints about Spirit Airlines, but they are unable to charge back to Spirit.  I called Spirit "customer service" and after getting nowhere with Angelo, I spoke with  Julia (employee #29948).  They simply don't care and in my opnion make a living on stealing customer's money.  Julia indicated that they use a 3rd party to send out email notifications about re-enrollment and she stated it didn't matter if I received it or not.  They have on record that their 3rd party was responsible for notification.  She had no response when I asked how I could be on auto enroll when I contacted them in 2014 to cease.

My next effort is to report to the Federal Trade Commission.  Please do yourself a favor and either do NOT purchase the club or keep really good records of your "anniversary" date .... else you might find an unwanted, irreversible charge. 

This report was posted on Ripoff Report on 02/13/2015 12:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/spirit-airlines/miramar-florida-33025/spirit-airlines-9-fare-club-thieves-miramar-florida-1208912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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