• Report: #949892
Complaint Review:

Spirit Airlline

  • Submitted: Tue, October 02, 2012
  • Updated: Tue, October 02, 2012

  • Reported By: J^B — Dallas Texas United States of America
Spirit Airlline
2800 Executive Way Miramar, Florida United States of America

Spirit Airlline 5 hours DELAYED flight with zero compensation or alternatives. Miramar, Florida

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I was catching flight NK146 from Atlanta, GA to Dallas, TX on Saturday September 29 2012. The flight was schedule to leave at 4:25.

The flight got delayed till 8pm that night and we didnt leave till 9ish. I got to Dallas, TX by 11ish.

I missed an engagement that I had to attend.

When I went to the counter by the gate and asked if I can go on another flight (even another carrier). Or get a refund back on my ticket (I was going to buy a one-way ticket from another carrier). Their answer was "No, you need to stay here by the gate and not leave".

So I called "customer service", she kept putting me on hold to ask her manager and comes back with "Im sorry we can't do anything " and "if I didnt board the flight she could have gave me a refund", then the story becomes that I needed to complain to the cooperate office cause she can not give refunds or compensations out. 

First if that is truly a customer service, I would think from my previous experience with most airlines, they have the power to issue credits, miles etc...

Second how come at first she was saying if I didnt board the plane she would have gave me a refund and then she said they dont have the power to give any refunds or compensations.
And that I need to mail the cooperate office since there is no actual phone number to call them and complain.

Bottom line if you have something important to attend, choose wisely.

P.S: I've been regularly flying for the past 20 years and I never ever had such a terrible experience with an airline.

This report was posted on Ripoff Report on 10/02/2012 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/spirit-airlline/miramar-florida-33025/spirit-airlline-5-hours-delayed-flight-with-zero-compensation-or-alternatives-miramar-f-949892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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