Report: #996539

Complaint Review: Sponnaker Resorts

  • Submitted: Mon, January 14, 2013
  • Updated: Mon, January 14, 2013
  • Reported By: MintyMonday — Lake Forest California United States of America
  • Sponnaker Resorts
    195 Summit Drive
    Branson, Missouri
    United States of America

Sponnaker Resorts Deceptive Marketing Branson, Missouri

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When I purchased a Spinnaker vacation package, I was told that I could get a full refund at any time within the first 12 months after purchase.  When the confirmation letter came in the mail (a week later), the refund period was 7 days.  I received the letter after the cancellation period and the cancellation period was strictly and rudely enforced.

I would have never purchased the vacation package had I known that there was a 7 day cancellation period.  Actually, the 12 month refund policy was actually the selling point for me.  The sales representative and her supervisor repeatedly stressed the 12 month full refund policy.

I'm not sure if this bait-and-switch tactic is a widespread problem throughout the company, but it's definitely a problem with the sales team that contacted me.
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