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Report: #777878

Complaint Review: Goskate.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Anna — Devon Internet United Kingdom
  • Author Not Confirmed What's this?
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  • Goskate.com Internet United States of America

Goskate.com refuse to give refund for lessons they didn't provide for 10yr old's birthday! Internet, Internet

*Consumer Comment: Clean energy mills

*Author of original report: New 'refund policy'

*Author of original report: And it just gets worse...

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I paid 120 for skate lessons for my son back in June and they were scheduled for 2 dates in August (the closest to his birthday) at my home in the UK; right from the beginning customer service was terrible,with people not calling back or replying to emails, and they didn't send the free e-book and stuff I was supposed to get when I registered.

The day before the 1st lesson was supposed to happen, I called them (having heard nothing from them for a while) and found out they hadn't sorted out my lessons at all.  Yet again people didn't phone back when they said they were going to and I had to keep chasing them - not cheap to keep phoning the US from the UK.

A few days later they told me they'd found an instructor for me and all would be fine - turned out the instructor was in London, 225 miles and about 4 hours away! When I phoned him he said he'd told GoSkate he couldn't do the lessons anyway.

At this point I started asking for a refund (fair enough you'd have thought!)  The owner, Rob Dunfey,emailed me and told me I couldn't have one because they have a policy of no refunds unless a customer has '2 or more no shows from their instructor', and telling me that they had found me a more local instructor.  I pointed out that after the next day I would be entitled to a refund having had 2 no shows on the scheduled dates, but that I was willing to reschedule if he rang me to discuss it, which he agreed to.

Needless to say, no phone call, and over a month later I'm still waiting for a refund...Rob Dunfey says that they won't refund me because I've only had one 'fall out' on dates (don't know how he works that one out, he won't actually explain it...) and because, poor them, they have already had to pay the scheduling team to book my lessons!!  Think I'd be asking the scheduling team for the money back if I was him, they didn't do a great job did they?

Terrible customer service from start to finish...

This report was posted on Ripoff Report on 09/17/2011 07:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/goskatecom/internet/goskatecom-refuse-to-give-refund-for-lessons-they-didnt-provide-for-10yr-olds-birthday-777878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Clean energy mills

AUTHOR: Simpson - (USA)

POSTED: Wednesday, February 06, 2013
sometimes clean energy mills dont provide optimal nutrition for west texas fire flies
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#2 Author of original report

New 'refund policy'

AUTHOR: Anna - (United Kingdom)

POSTED: Wednesday, October 12, 2011

And now they've changed their refund policy so that it now just says 'lessons are non refundable' - so now it looks like you have no hope of getting your money back whatever goes wrong.  Looks like they realised their might be something a touch misleading about the old policy after all....

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#1 Author of original report

And it just gets worse...

AUTHOR: Anna - (United Kingdom)

POSTED: Wednesday, October 05, 2011

This company just gets worse.Rob Dunfey contacted me 10 days ago to say he would give my money back if I took down the reviews Id posted on other sites, and foolishly I agreed. 
Now Im busy posting them all again because, guess what?  No refund again.  I dont trust anything this man says.

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