Complaint Review: Spot Reservation
Spot Reservation Spot Reservation RescueSpot Reservation Completely Scammed me out of refund; Issued bogus check Nationwide
I bought this for someone in October. Unfortunately, neither I or the person I bought it for were able to use it for a few different reasons. They had nothing available within fifty miles to do the flight. First thing I did was contact customer service. THE WORST THING TO DO WITH THIS COMPANY. They were able to do nothing in order to try to book reservation. So I asked for a refund. They said a refund was unavailable. I have called over 50 times (and have the statements to prove it) and only twice was I able to speak to a manager. Managers and supervisors have only returned my phone call once in the fifty times that I have asked for one. They called me to tell me that a refund would be issued in March. I tried to call back to confirm the address it was being sent to, as I have moved since purchase and the person that answered advised I was not being issued a refund. No one that works there knows what the other is doing i.e. I called once and asked for "Shontell" (supposed supervisor) and the person thought they put me on hold and asked a coworker if the person still worked there. No notes were placed on any of the calls that I made. The most unprofessional customer service I have ever dealt with. Finally, the last time I called they said a refund was available to me. It is now June and they finally gave me a refund. Now the check they send me has no funds! Needless to say, I am so disgusted with the lack of professionalism and customer service that I am going to advise in any form I can to anyone that will listen to not do business with this company.
This report was posted on Ripoff Report on 06/09/2015 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/spot-reservation/nationwide/spot-reservation-spot-reservation-rescuespot-reservation-completely-scammed-me-out-of-ref-1234659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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