Report: #698975

Complaint Review: Sprint Nextel Corporation, Sprint PCS

  • Submitted: Wed, February 23, 2011
  • Updated: Wed, February 23, 2011
  • Reported By: Scott — shoreliine Washington United States of America
  • Sprint Nextel Corporation, Sprint PCS
    6200 Sprint Pkwy
    Overland Park, Kansas
    United States of America

Sprint Nextel Corporation, Sprint PCS Sprint Evo 4G Service cell mobile phone internet network Overland Park, Kansas

*Consumer Comment: What?

Show customers why they should trust your business over your competitors...

Sprint advertises their new 4G phones like the Evo 4G.  4G service promises to allow the customer to use the phone and utilize the mobile network on the phone at the same time.  Sprint charges an additional $10 per month for this service.  HOWEVER, Sprint customer service representatives state they do not guarantee 4G service even in areas where they have 4G coverage.  The Evo 4G does not offer the user the ability to talk on the phone and search the web or other websites for a nearby restaurant or find other information while on the phone. 

This is the entire selling point for these phones, yet Sprint does not guarantee this service.  Sprint also offers a "HotSpot" service to provide WiFi to your computer.  This "HotSpot" rarely works either.  Sprint has further changed all of their corporate numbers so that customers can not reach anyone to escalate problems with their device or service.  Their customer service representatives go through the same routine over and over. 

"Ok, lets try a hard reset of the phone." which loses data, photos, phone numbers, email accounts and everything else on the phone and has to be re-entered as it was when the phone first came out of the box.  There is currently a class action law suit in progress for this exact reason.  Advertising a 4G phone that does not provide 4G service is FRAUD!  Then when you finally get fed up with paying over $150 per month for inferior service, they want to charge you an early termination fee. 

Other Sprint customers who have encountered the same problems and are tired of being ripped off by one of the largest cell phone providers in the country can visit
(((link redacted)))

or call (((phone number redacted))) for the law firm directly to join in on this Class Action against Sprint Nextel Corporation. 

Sprint will continue to lie and defraud customers for as long as they can get away with it and take people's money.  It's time to put an end to this crime against customers.

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This report was posted on Ripoff Report on 02/23/2011 12:34 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Lynn - (USA)

What is your complaint?  You say yourself that you know Sprint does not guarantee this that or the other thing. 

You knew this before you bought the phone, signed the contract and paid for the service.
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