Report: #696128

Complaint Review: Sprint Nextel Corporation

  • Submitted: Wed, February 16, 2011
  • Updated: Wed, February 16, 2011
  • Reported By: Geekguy1 — Somerset New Jersey United States of America
  • Sprint Nextel Corporation
    6200 Sprint Parkway
    Overland Park, Kansas
    United States of America

Sprint Nextel Corporation Trouble Getting Them To Keep Their Promises Overland Park, Kansas

Show customers why they should trust your business over your competitors...

In early January I bought a Sprint phone. When I returned it I was told there would be a $35 restocking fee.  I called Customer Service and a supervisor agreed to remove the fee for a phone that did not do some of what was promised and had at least one operational defect. Because of his help we renewed the contracts on all four phones. The charge appeared next month, but not the credit. I again called Customer Service and learned the original promise was never documented but, after a 54 minute call, I was given a 50% credit.  

I asked how I could protect myself in the future and was told that even if I recorded my conversations, sometimes I might be told things that Sprint could or would not honor. In other words, Sprint was reserving the right to mislead me whenever it fit their purposes. In a follow-up conversation, I was told that that was not true (how surprising!), but my concern is that it truly appears to be the way Sprint acts, or at least tries to get away with.  

Has anyone else had similar problems?
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/16/2011 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/sprint-nextel-corporation/overland-park-kansas-66251/sprint-nextel-corporation-trouble-getting-them-to-keep-their-promises-overland-park-kans-696128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.